Technical Service Manager

The Organization

This organization's a world leader in its field of specialized heavy-duty construction equipment. This is not by their own judgement, but by the world's judgement. The organization's consistently thinking of where they want to be in 5-10 years' time, which is, no doubt a major factor making them the world leaders. Due to a number of separate drivers, they have extremely strongly growth in the ACAP/Australia region and this new role is a result of some of that expansion and growth. If you're looking for a role with real-growth and the opportunity to work with world-leading technology, read-on.

The Position

The purpose of this position is to coordinate and control production and service activities consistent with the organizations cost and quality objectives. This is achieved by overseeing local production activities, providing field services support, providing customer/equipment familiarization, relaying feedback for product development and demonstrating equipment operation for customers. Some tasks encountered in this role-

• Working with the local production team ensuring tasks are on schedule and safety aspects and other requirements are adhered to. Provide feedback on job status.
• Provide technical support/trouble shooting via phone, email and on-site when required. Report and participate with customer meetings and updates. Conduct scheduled customer-service site visits.
• Provide on-site familiarization of new equipment to customers with a core focus on maintenance operations. Provide ongoing follow up until customer is self-sufficient.
• Observe customer requirements or potential modifications for future product development to be implemented at factory build stage. Maintain regular communications regarding factory upgrades to machines in stock and in service.
• Be available to provide technical assistance in joint sales calls and key presentations. Demonstrate equipment for live customer presentations.

Position Requirements

• Relevant Trade Certificate, Cert III Auto-Electrician/Electrician with mechanic qualification ideally Cert III Mobile Plant or strong knowledge and experience with Mobile plant.
• Experience working within the mining industry, open cut or underground, ideally in a leadership or supervisory role.
• Excellent inter-personal skills with the ability to build effective working relationships with colleagues and customer alike. Skilled with both written and verbal communications.
• Some depth of knowledge/experience with Mobile Plant.
• Australian Citizen or PR is Essential as is a valid driver license and passport.
• The ability to obtain a Police clearance and the ability to complete mine site medical assessments.
• SAP or FSM experience highly regarded.
• Cert IV Training and Assessment, High-Voltage Certificate and First Aid Certificate highly regarded.

The Offer

The chance to join an amazingly dynamic organization that's on the way up, jump onboard now, and you'll be taken along for the ride Also, you'll get to work with a motivated team of individuals who like to get things done. In relation to the renumeration a starting salary of $165,000-$175,000per year, plus a brand-new Toyota Hilux double-cab Ute, Super, laptop phone etc. If you think you're the one but your worth more, by all means, let me know about it, we're open to suggestion if you have the magic touch.

If you've read the above and think you really do have the skill and experience required for the role.

If you want to be a highly valued member of an exciting, professional, and growing team.

If you want to go to work, motivated about what you're doing each day.

Send your resume to now or call for more details.