Customer Compliance Coordinator

About Us:

At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we're a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.

As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.

The Role:

Are you passionate about data accuracy, customer service, and building strong partnerships? Join our Network Development Team as a Customer Compliance Coordinator

In this role, you'll ensure the accuracy and efficiency of visit data shared between facilities, members, and Fitness Passport, helping deliver fair outcomes for all stakeholders. You'll work closely with facility partners, internal teams, and external stakeholders to optimise data processes, support compliance, and drive improvements in our network operations space.

What you will be doing:

• Conduct proactive and reactive monthly reviews and audits of facility visitations, ensuring compliance and minimal disruption.
• Communicate with members and facility staff to confirm visit data and resolve discrepancies.
• Provide first-class customer service to facility suppliers, strengthening relationships and exemplifying our core values: collaboration, growth, respect, integrity, and wellbeing.
• Maintain positive supplier/channel relationships with facility providers at an operational level to ensure ongoing high availability of a quality product offering and visitation records
• Assist with member audits to ensure members are eligible as per member terms and conditions and are not using facilities when invalid
• Identify, document, and improve key processes for internal staff and facilities.
• Maintain accurate records in relevant systems, track audit outcomes, and deliver timely reports.
• Assess risks related to visit capture and audit outcomes.

About You:

• Strong data analysis skills and a keen eye for detail
• Excellent interpersonal, influencing, and relationship management abilities.
• Outstanding written and verbal communication skills.
• Highly organised, able to plan and prioritise in a fast-paced environment.
• Self-starter with proven ability to work independently and meet deadlines.
• Experience with CRM databases, MS Office Suite, and Adobe is highly desirable.
• Previous customer service experience required.
• Problem-solving skills and ability to collaborate with internal and external stakeholders.
• Experience or knowledge of the fitness industry and/or membership-based organisations is a plus.

What you'll Love:

At Fitness Passport, we're not just about providing access to great gyms and wellness facilities — we've also created a fantastic place to work. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.

We don't just talk about wellness – we live it Our BeneFit Passport Rewards Program and values-driven culture support your well-being inside and outside of work.

Here's what's waiting for you:

Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer

3 paid well-being days per year – because rest and recharge matter

Hybrid & flexible work – our Sydney-based team enjoys three days a week in our new head office

Generous WFH allowance to support our hybrid model

Ongoing wellness perks – think fitness challenges, guest speakers, and more

Paid parental leave to support you and your family

Mental health support through Clear Head & our Employee Assistance Program

Rewards & recognition – Earn Hero Points and get rewarded for your impact

Regular social events to stay connected and celebrate wins

How to Apply:

Click 'Apply' and you'll be directed to Jobs by Employment Hero. If you don't already have an account, simply sign up with your email address. It only takes 2 minutes to submit your application. If it's a match, our Talent Team will be in touch for a quick screening call.

We can't wait to meet you