Cashier Services Duty Manager

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Cashier Services Duty Manager, you will lead the day-to-day operations ensuring the smooth and efficient operation of the Casino Cage and Keno services. Reporting to the Director Cashier Services, you will be responsible for leading a team of Cashiers & Cashier Supervisors, providing leadership, guidance, and support to maintain high standards of customer service, compliance, and operational excellence.

This is a fantastic opportunity where you will lead with integrity, ensuring compliance in all aspects of your role.

A few of your responsibilities: 

• Coordination of daily operations inclusive of team member scheduling and professional development
• Drive continuous improvement through process change, management of costs and review of guest experience
• Establish and maintain patron accounts in compliance with all relevant regulations, policies, and procedures
• Supervise and guide the team, fostering a proactive and high-performance environment
• Collaborate with various departments, including Security and Surveillance to ensure seamless operations
• Maintain a thorough knowledge of the compliance requirements relating to the Casino Control Act 1982, associated Legislation and the System of Accounting and Internal Control

What we will be looking for:

• Demonstrated experience in a leadership capacity in the Casino Industry, preferably within Cash Operations
• Strong leadership and interpersonal skills with the ability to drive team member engagement, development and manage performance
• Detailed understanding of Casino Control Act 1982 and compliance requirements
• Flexible availability to work across a 24-hour/7-day roster that will include nights, weekends and public holidays 
• Eligible to obtain a Casino Key Employee license (which includes thorough background checks)

About you:

With your extensive leadership experience, you'll maintain a keen eye for detail and a strong understanding of the importance of accuracy and efficiency. Your exceptional organisational skills and proactive approach will make you an ideal fit for this role.

Your role will be pivotal in shaping the success of our Cash Operations at The Star. Join us in making a difference.  

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.