ICT Change and Communications Analyst

ICT Change and Communications Analyst - NSW Trustee and Guardian

• Ongoing full-time vacancy, 35 hours per week.
• Location: This role is based in Sydney. Flexible and hybrid working options available.
• Clerk Grade: 7/8. Base salary $113,574 to $125,720 p.a. plus super and annual leave loading. 

Join our growing enterprise delivery capability as a Change Analyst and play a key role in ensuring the successful adoption of some of the organisation's most significant and high-impact initiatives. This is an opportunity to make a real impact by fostering engagement, building readiness, and creating lasting value for the community we serve.

About us 
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team 
The Project Delivery team within the Information Technology division drives the successful delivery of technology-enabled initiatives that support the organisation's strategic priorities. The team applies robust governance and best-practice frameworks to ensure projects are delivered efficiently, on time, and to a high standard, enabling innovation and lasting value for the community we serve.     

About the role
The ICT Change and Communication Analyst develops and manages the implementation of NSW Trustee and Guardian change and communication strategies related to projects, programs and operational changes.

As the Change and Communication Analyst, you will: 

• Design, develop and deliver multifaceted change and communications activities, to support NSWTG's priorities and to communicate critical messages relating to initiatives and service delivery. 
• Assist in implementing change and communications aspects of projects, including stakeholder and impact assessment, engagement, communication, training, support, and business readiness to embed the required business change. 
• Consult and liaise with key stakeholders, business sponsors, and project partners to ensure their needs are incorporated in change, communication, and engagement strategies and plans. 
• Undertake analysis and review of change and communications tactics and strategies to determine outcomes of specific initiatives to aid future planning and activity. 
• Evaluate, update and create information for the agency's Intranet pages to keep the stakeholders up to date with committed and inflight initiatives and provide comprehensive information with respect to operations and services. 
• Monitor and review trends and issues to identify target audiences and provide advice on strategies to underpin best practice strategies for change and communications development. 
• Ensure compliance in regard to confidentiality, inclusion, ethical practices and privacy, and relevant legislation is maintained in the delivery of change and communications activities.

For more information about the position, view the role description.

About you
The ideal person will have:

• Experience in change and communications aspects of projects, including stakeholder and impact assessment, engagement, communication, training, support, and business readiness to embed the required business change.
• Capable of building relationships across teams and with external stakeholders. 
• Strong communication skills to confidently collaborate with a diverse range of customers, colleagues, and senior management.
• Positive "can-do" attitude and enjoys delivering on large, complex objectives in a changing environment.

Sound like you? We would love to hear from you

What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply
To apply for this role:

• Complete the online application via IworkforNSW.
• Submit a resume (maximum five pages) 
• Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability.

Read: writing your job application for tips with the application process.

Closing date
Applications close 11:59pm, Sunday 31 August 2025.

For enquiries about the role, please contact Aref Ebadi – Senior Manager, Project Delivery via email:

For enquiries about the recruitment process, please contact Antonio Caswell - Talent Advisor via email:

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months. 

Thank you for your interest in this role. We look forward to receiving your application.