Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia Capital Radiology Full time $60,000 - $90,000 per year

About the Role

We are expanding our Customer Service Centre to transform our patient experience. We have a number of positions available, based in our North Melbourne contact centre, and the Customer Service Officers are responsible for booking patient appointments via phone and electronic methods. These are full-time roles.

As the first point of contact, these roles are primarily responsible for attending to patient booking requests in an efficient and responsive manner and will deliver exceptional patient care and customer service, ensuring a values-driven, empathetic, and confidential approach to both patients and referring doctors.

You Will Have

  • Exceptional customer service focus with the ability to positively interact with our patients and referrers
  • Ability to work under pressure with conflicting priorities and meeting strict deadlines
  • Competent data entry skills and high-level attention to detail
  • High level verbal and written communication skills

We Offer

  • A supportive team environment
  • Attractive remuneration and benefits
  • Paid Parental Leave
  • Potential for growth
  • Commitment to professional development and education
  • Flexible and supportive working arrangements

Applying

We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We know great minds don't think alike, so as an Equal Opportunity Employer, we are committed to building a diverse workforce. We welcome and consider applications from all qualified candidates, regardless of their background.

If you have any questions or require any adjustments within the recruitment process, please reach out to

To ensure your application is considered, please apply via the job ad. Applications sent to the Careers inbox will not be considered. Feel free to contact us there only if you need assistance or accommodations with your application.

We are part of the Circle Back Initiative, and we are committed to keeping you informed of your progress either via phone or email after the application close date.

To learn more about Capital Radiology, follow us on LinkedIn, or visit us at

About Us

We are united by a shared vision: to be the diagnostic imaging specialists of choice, serving our communities with compassion, integrity, and precision. Our commitment to this vision means we are the first-choice provider for community-based diagnostic imaging.

We are a part of the Integral Diagnostics (IDX) community, which is a network of community-based medical imaging clinics across Australia and New Zealand including the brands: Capital Radiology, Future Medical Imaging Group, Lake Imaging, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Direct Radiology, APEX Radiology and more. We're a team of over 3000 employees across 150 clinics, filled with experienced staff who put people first.

Our focus is to provide affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff.

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