Plan Management Support Officer

2 days ago

Bowen Hills QLD, Australia In Choice Plan Management Full time

As a Plan Management Support Officer, you'll play an essential role in ensuring participants receive outstanding assistance with their funding, invoices, and plan budgets.

You'll work closely with our participants, service providers, support coordinators, and internal team to provide efficient, accurate, and compassionate support every day.

Key Responsibilities

  • Provide administrative and financial support to NDIS participants regarding their plan management services.
  • Assist with client onboarding – explaining services and helping new participants set up their plan.
  • Deliver excellent customer service via email and phone to participants, nominees, support coordinators, and service providers.
  • Regularly review participant budgets, track expenditure, and help participants manage their funds effectively.
  • Process and verify invoices for NDIS-funded services, ensuring accuracy and compliance with NDIS pricing arrangements.
  • Liaise with service providers to resolve invoicing or payment discrepancies.
  • Maintain accurate records and documentation in line with NDIS and company guidelines.
  • Support participants in understanding NDIS funding rules and help them get the most from their allocated resources.
  • Collaborate with internal teams to ensure smooth workflows and high-quality service delivery.

What We're Looking For

  • Current NDIS Worker Screening Check (or ability to obtain).
  • Experience in customer service or administrative roles.
  • Strong communication and interpersonal skills with a professional and empathetic approach.
  • Excellent attention to detail and organisational skills.
  • Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly.
  • Ability to work independently and collaboratively as part of a supportive team.
  • Knowledge of the NDIS and disability services sector is desirable but not essential.

Preferred Skills

  • Experience with invoicing, financial processing, or budget management.
  • Previous experience in the disability sector or supporting people with disabilities.
  • Understanding of the NDIS and its impact on participants' financial and support management.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Work Location: In person

  • Plan Management Support Officer

    3 days ago

    Bowen Hills, Australia In Choice Plan Management Full time

    As a Plan Management Support Officer, you’ll play an essential role in ensuring participants receive outstanding assistance with their funding, invoices, and plan budgets. You’ll work closely with our participants, service providers, support coordinators, and internal team to provide efficient, accurate, and compassionate support every day. **Key...

  • Support Officer

    1 week ago

    Bowen Hills, Australia Australian Institute of Personal Trainers Full time

    An opportunity to work with enthusiastic and passionate thinkers What’s in it for you? - Being part of a collaborative and supportive team - The flexibility to work between office and from home - Training and development opportunities - Option to enroll into one of our courses of your choice after your first 6 months, further enhancing your career...

  • AO3 Assistant Systems Officer

    12 hours ago

    Bowen Hills, Queensland, Australia Hays | Office Support Full time $64,000 - $96,000 per year

    AO3 Assistant Systems Officer needed - Apply now Your new company This Queensland Government department plays a key role in delivering financial services and system-level support across the public sector. The team is values-driven, collaborative, and committed to service excellence. Your new roleProvide centralised systems processing services using...

  • Information Management Support Officer

    3 days ago

    Bowen Hills, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. We currently have an opportunity for an experienced document controller, providing data and information management solutions utilising your document management experience supporting major linear infrastructure...

  • Project Support Officer

    19 hours ago

    Bowen Hills, Australia AGE Full time

    **Work options**: Hybrid - Support Project Teams with Streamlined Coordination and Quality Assurance - Thrive in a Collaborative, People-First Environment with Strong Leadership Support - Enviable Employee Value Proposition with a variety of generous benefits **Your Role** As our Project Support Officer (PSO), your primary purpose will be to assist our...

  • Executive Support Officer

    18 hours ago

    Bowen Hills, Australia Davidson Group Services Full time

    **About the Company** Davidson have partnered with a dynamic and innovative Government department. We are currently seeking a highly motivated and experienced A06 Senior Assessor to join on a 12-month contract. **About the Role*** The Executive Support Officer in the HR Directorate, reports to the General Manager, HR. This role provides comprehensive,...

  • Desktop Support Manager

    2 weeks ago

    Bowen Hills, Australia Entain Full time

    **About the Opportunity**: At Entain the customer is at the centre of what we do and our Desktop Team is focused on delivering best-in-class desktop support services to our employees so we can give the customer the best version of us. We have a brand-new role to add to the team, The Desktop Support Manager, who will lead the establishment of systems and...

  • RTO Administration and Support Officer

    2 days ago

    Bowen Hills, Queensland, Australia DP Training Full time

    Are you Someone that thrives on going that step above, are highly motivated, results-orientated and who can work autonomously as well as in a team environment.This Role will involve daily administration tasks, customer services skills with all stakeholders and student support within a vocational education setting.To ensure our students have a positive...

  • Principal Change Management Officer, Queensland Health

    2 days ago

    Bowen Hills, Queensland, Australia Department of Health - Queensland Full time $120,000 - $180,000 per year

    Are you looking for a new adventure? Come join System Procurement as a Principal Change Management Officer where you will implement change management processes and actions across the System Procurement Branch.As a Principal Change Management Officer, you will create and execute change strategies, plans, processes, and initiatives to support the portfolio's...

  • Water Planning Officer

    2 days ago

    Northern QLD, Australia Department of Regional Development, Manufacturing and Water Full time $90,000 - $110,000 per year

    The Department:The Department of Local Government, Water and Volunteers (DLGWV), previously known as the Department of Regional Development, Manufacturing and Water, is at the forefront of driving sustainable growth across Queensland. Our mission is to manage water resources responsibly and empower councils to support and grow Queensland communities. With...