Sales (New Client Intake) - Criminal Law Firm

1 week ago

Gold Coast, Queensland, Australia Private Advertiser Full time $104,000 - $130,878 per year

About Us:

We specialise in criminal and traffic law with a focus on delivering exceptional client service. Located on the vibrant Gold Coast, we are seeking a dynamic Sales individual to contribute to our firm's growth and success.

The Opportunity:

As a Sales Person and Intake Officer, you will play a pivotal role in shaping the client journey from initial inquiry to case resolution. This position offers a unique blend of sales and administrative responsibilities, providing a comprehensive platform for professional growth and development.

Your Key Responsibilities:

Client Experience Mastery

  • Commit to Learning: Engage in a dedicated learning period to fully understand and master our end-to-end client management process.
  • Inquiry Conversion:Lead the charge in converting telephone and online inquiries into paying clients by utilising persuasive communication and in-depth knowledge of our services to effectively diagnose the problem and offer a solution within the Firm, turning the enquiry into a paying client.

Sales Excellence

  • Achieve Targets: Take ownership of personal sales goals by successfully converting new cases from inquiries, ensuring alignment with our firm's standards. Keep detailed records and assist in the calculation of conversion rates and numbers of leads.
  • Support and Strategy:Collaborate with the General Manager to enhance sales strategies, benefiting from mentorship and shared insights.

Team Involvement

  • Assist the Client Delivery Team: Work within a dedicated team responsible for the seamless administration of client cases, from documentation to diary management.
  • Streamline Inquiries: Ensure efficient handling of both client and sales enquiries, maintaining high standards of service.
  • Maintain Case Flow: Oversee case updates, material collection, and file management to ensure a smooth and efficient case progression.
  • Financial Oversight: Manage financial aspects related to cases, including fee collection and financial documentation, with precision and care.

What We're Looking For:

  • Proven experience in sales, with a track record of meeting and exceeding targets, possibly within a legal, insurance, or banking environment although this is not required and any driven sales gun will suit the role who can think on their feet and build a relationship with a client will thrive.
  • Demonstrate ability, with experience in teams and a passion for client care.
  • Strong organisational skills, adept at multitasking and managing complex processes in a fast-paced environment.
  • Excellent communication skills, capable of building rapport with clients and effectively working within a team.
  • Proficiency in CRM systems and familiarity with financial management practices.

Why Join Us:

This role offers the chance to significantly impact our firm's growth and client satisfaction. You'll join a supportive team that values innovation, collaboration, and continuous learning. We offer competitive compensation, professional development opportunities, and a flexible work environment.

We are looking for an individual to join, dedicate and succeed with out growth and benefit from it too.

Apply for the role if you fit what we are looking for as we will be considering appropriate applications only.

Apply Now:

If you're ready to take on this challenging and rewarding role, submit your application via SEEK. Please include your resume and a cover letter highlighting your relevant experience and why you're the ideal candidate for this position.

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