People Services Manager

Company description:

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Job description:

A new transformational adventure awaits you…

How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia's leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. As in your role you will help more people live well and enjoy confident lives.

Reporting to the Head of Employee Experience & Service Delivery, you will lead and mentor a team of 4 HR Advisors as they provide HR advice to our leaders and employees and improve the customer experience by focusing on continuous improvement.

The team is responsible for the full employee experience (onboarding through full life cycle to exit), complex employee relations advice, customer experience, global mobility, simplification and continuous improvement of policy, procedure, process and systems and other HR projects and initiatives.

The People team works with each business unit to make Zurich a great place to be. The People team has ~30 team members and comprise of BU HR, Performance & Reward, Health & Wellbeing, Payroll, Service/Operations, Talent & Diversity, and Talent Acquisition.

Important to your success - Unlock your potential

You have strong stakeholder management, influencing, change management, analytical and communication capabilities, that combine with your outstanding leadership, and strategic execution experience. You have an ability to deliver change outcomes, including process improvements, and are adaptable, service oriented and collaborative to drive and deliver strong business outcomes. You like to work in a transformational environment.

You have a previous HR Generalist background, as well as project, and process improvement experience, along with strong Employee Relations (ER) knowledge. Familiarity with ServiceNow preferrable.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

· 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)

· Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees

· Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal

· Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality

· Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role

· Global mobility opportunities across more than 200 countries worldwide

· Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day

· We plant a tree for every new employee

· Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure

We offer:

A new transformational adventure awaits you…

How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia's leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. As in your role you will help more people live well and enjoy confident lives.

Reporting to the Head of Employee Experience & Service Delivery, you will lead and mentor a team of 4 HR Advisors as they provide HR advice to our leaders and employees and improve the customer experience by focusing on continuous improvement.

The team is responsible for the full employee experience (onboarding through full life cycle to exit), complex employee relations advice, customer experience, global mobility, simplification and continuous improvement of policy, procedure, process and systems and other HR projects and initiatives.

The People team works with each business unit to make Zurich a great place to be. The People team has ~30 team members and comprise of BU HR, Performance & Reward, Health & Wellbeing, Payroll, Service/Operations, Talent & Diversity, and Talent Acquisition.

Important to your success - Unlock your potential

You have strong stakeholder management, influencing, change management, analytical and communication capabilities, that combine with your outstanding leadership, and strategic execution experience. You have an ability to deliver change outcomes, including process improvements, and are adaptable, service oriented and collaborative to drive and deliver strong business outcomes. You like to work in a transformational environment.

You have a previous HR Generalist background, as well as project, and process improvement experience, along with strong Employee Relations (ER) knowledge. Familiarity with ServiceNow preferrable.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

· 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)

· Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees

· Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal

· Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality

· Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role

· Global mobility opportunities across more than 200 countries worldwide

· Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day

· We plant a tree for every new employee

· Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure