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Service Coordinator

2 weeks ago

Sydney, New South Wales, Australia BriTer Door Solutions Full time $60,000 - $80,000 per year
  • Permanent Full-Time Position
  • Busy and Dynamic Office Environment
  • Friendly Team
  • Immediate Start

BriTer Door Solutions Pty Ltd specialises in quality entrance solutions such as Automatic Doors, Gates, Roller Shutters and Turnstile services and products.  BriTer Doors was established in 2007 and is an Australian owned and operated company. We pride ourselves on being able to provide high quality, well priced solutions for commercial and industrial clients.

Our core business is service, supply and installation of Automatic Door, Roller Shutter and Automatic Gate entry systems.

We strive to exceed our client's expectations with excellent customer service in a timely and professional manner. BriTer Doors Solutions is looking for an experienced Service Coordinator to join our growing team.

Your duties include but are not limited to:

  • Scheduling and booking in of repair and planned maintenance works
  • Monitor internal processes and ensure end to end resolution
  • Follow up and assist in after hours emergency service calls
  • Provide daily reporting information
  • Collation of paperwork for invoicing
  • Provide administrative and office support to internal teams as required, such as quoting, triage of jobs

To be successful in this position you must have:

  • Prior experience in the service industry
  • Ability to plan and organise multiple jobs simultaneously
  • Strong customer service skills
  • Able to work and learn in a fast paced dynamic environment
  • Ability to prioritise workload and work autonomously.
  • Excellent attention to detail and accuracy
  • Proactive and supportive mindset
  • Excellent written and verbal communication skills
  • Strong Microsoft Office skills such as Outlook and Excel

Other desirable attributes are:

  • Some understanding of the Automatic Door, Roller Shutter or Gate Industry
  • Proven experience in scheduling and coordination
  • Experience in SimPRO software

This role will suit people who like to work with energy and accuracy. Be highly organised, proactive, motivated, be focused on customer service and efficiency. Your attention to detail is highly regarded.

This position is full time and is based in our offices located at Penrith.

Only permanent residents can be accepted for this position and with an immediate start.

In return, we offer a competitive salary package dependant on experience and qualifications, and focus on your career progression and ensure you are an integral part of our success.

This is an excellent opportunity if you are excited by the challenge of working in a fast pace and busy environment. If you are highly organised, proactive, motivated, be focused on customer service, please submit your application to 

All applications will be treated in confidence.