Customer Service Specialist

Customer Service Specialist - Shannons

Job No: 678115

Toowoomba

Permanent Full Time

Call Centre, Insurance

A 4

Drive your career forward with Shannons – Join our team of Motor Enthusiasts in Toowoomba

Start Date: Wednesday 28th January 2026

We're looking for motoring enthusiasts to join Shannons full-time, Monday to Friday in our Toowoomba office.

At Shannons, we don't just insure vehicles — we live and breathe them. Join a team of genuine enthusiasts who share their passion daily, helping customers protect what they love most.

This isn't just a job, it's your chance to connect with like-minded people, share your passion, and make a real difference.

What you'll do

As a Motor Enthusiast Underwriter, you'll use your motoring knowledge to support customers who care deeply about their vehicles — just like you. From providing tailored advice to protecting their pride and joy, your expertise will make all the difference.

You'll be responsible for:

• Handling inbound calls from fellow enthusiasts and delivering expert advice with genuine enthusiasm
• Helping customers find tailored insurance cover or update their existing policy whilst making the complex, simple
• Share your passion for all things motoring in every conversation and connect authentically with customers about their vehicles
• Navigating multiple digital systems efficiently to provide accurate and timely support
• Use a balanced scorecard framework to meet achievable performance targets and quality standards
• Completing 7 weeks full-time comprehensive onsite training to set you up for success

What you'll bring

• A well-developed passion for vehicles and the ability to engage authentically and professionally with our enthusiast customer base
• Strong customer service experience
• Clear, confident communication skills with the ability to simplify complex information
• Strong technical proficiency and the ability to navigate multiple systems
• A growth mindset, enthusiasm to contribute to a collaborative team, and drive to achieve personal and team targets
• Full commitment to the nominated shift pattern and full-time 7-week training program
• A suitable home workspace or willingness to set one up for hybrid working

What we can offer you

• Competitive salary: $71,008.00 including 12% super  
• Additional incentives: Penalties on eligible shifts & performance-based incentives
• Work-life balance: Flexible work options — 50% in office, 50% work from home
• Leave benefits: 20 weeks paid parental leave, emergency response leave, military service leave
• Perks & discounts: Discounts across 400+ major retailers
• Career growth & development: Recognition programs, career development pathways, study support
• Community & giving back: Paid volunteer leave, matched giving through our community programs
• Find our full list of benefits here - Employee benefits | Suncorp Group

Shift Options & Training

We're currently recruiting for full-time positions in Toowoomba with the following shift option:

• Monday to Friday – 37.5 hours per week – start window 9:00am-11:00am

'Start window' means your rostered start time may vary within the listed hours. You must be able to fully commit to the shift option selected.

You will undergo 7 weeks of full-time onsite training based at our Toowoomba office. Following this, you will transition to working from home at the discretion of your leader.

Work from home requirements

As this role will be a combination of onsite attendance and work from home you will need to be set up accordingly. You will be provided with a Suncorp laptop; however, you must have good quality internet connection, ergonomic set up and a private space. 

About Shannons

Shannons is Australia's leading insurance provider for motoring enthusiasts. We are also one of Australia's leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts' events throughout Australia every year.

We are proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring out customers peace of mind when it matters most.

Chase the sun, apply online today.

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.

Advertised: 05 Dec 2025 E. Australia Standard Time

Applications close: 19 Dec 2025 E. Australia Standard Time

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