Customer Service

6 hours ago

Toowoomba, Queensland, Australia Aquastream Pty Ltd Full time $40,000 - $60,000 per year

The Company

Aquastream is an industry leading provider of water solutions, based in Toowoomba, courtesy of their unique water filtration systems and products. They are a fast-growing Aussie-Owned business looking to bolster the customer experience offered to both existing and new customers.

They possess a strong culture, high-performing team, positive leadership and loads of career development opportunities They are a family business and foster a family environment. Above all, they are supportive and reward hard work and shared success.

The Role

This varied position is highly valued within the business as it is the main point of contact for all inbound queries related to sales and post-sale duties. You will need to respond to customer queries quickly, provide excellent customer service and ensure after sales tasks are executed efficiently for optimal customer service. Additional responsibilities include:

Customer Service

  • Assist customers with technical (product) queries
  • Provide quotes to customers on various products offered
  • Process web orders + attend to customer walks ins
  • Handle phone queries, emails and web chats
  • Maintain a centralised sales inbox
  • Enter data into our admin system + entering PO's

After Sales

·       Processing/ printing web order shipping labels

·       Follow up supplier purchase orders

·       Facilitate calls related to freight / product shipment tracking

·       Updating customers with order dispatch dates

·       Maintain a good line of communication with customers about their orders

The Ideal Candidate

This is an exciting opportunity for an individual with excellent customer service skills, effective in a fast-paced environment, who is well organised and great working within a small team. We are seeking a customer service superstar who is a strong written & verbal communicator.

Furthermore, you must possess:

·       Previous experience in retail sales and/or customer service

·       A positive attitude that is solutions focused

·       Proficiency in working within an office based role

·       Excellence at managing customer relationships effectively

·       Strong organisational and task management skills

·       A passion for helping customers

If this sounds like you, then we would love to hear from you We will be reviewing applications on an ongoing basis so do not hesitate to apply today.

Please note only shortlisted candidates will be contacted.

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