duty manager

Summary

About Hyatt Regency Brisbane

At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

We are looking for a Duty Manager to join our Front Office and Operations Teams and help lead the way in creating memorable guest experiences Join us here at Hyatt in the journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About the Role

As an energizing and confident Front Office Duty Manager, you will join our creative and diverse Front Office Team, connecting with people and making things happen at Hyatt Regency Brisbane. A good understanding of multi-tasking and caring for our guests will ensure your day is full of exciting challenges and is never dull.

This varied and dynamic role provides a chance to develop your professional hospitality career within an international company.

Responsibilities include:

• Manage, train, support and communicate with the hotel team in delivering excellent customer service and adhering to hotel polices & procedures.
• Observe service behaviours of team members and provide feedback to individuals and/or supervisors. Continuously strives to improve service performance.
• Support the team with change and communicate new policies throughout the hotel.
• Demonstrate and communicate drivers of guest satisfaction; ensures core elements of the service strategy are in place to produce the desired results.
• Handle guest complaints professionally, ensuring the matter is resolved and reported. Follow up with guest complaints to maximize satisfaction and improve services and operations of the hotel to reduce future occurrences.
• Manage the distribute the daily duty log and guest incidents.
• Ensure hotel credit and cashiering policies and procedures are adhered to for all in house guests and monitored daily.
• Responsible for the cashiering accuracy and training of team members liaising with Finance to ensure standards are adhered to and controls maintained as per audit requirements.
• Managing the Hotel's responsibility in relation to the Liquor Act.
• Be familiar with property safety, first aid and fire and emergency procedures, as Chief Warden. Ensure the property is safe & secure for guests and team members and execute hotel emergency procedures, as per compliance.

Job Qualifications:

• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Excellent communication skills with the ability to relate to guests and team
• Hold a valid Open driver's license
• Previous experience with Opera is advantageous
• Unrestricted working rights in Australia
• Flexible availability to work mornings, evenings, overnight, weekends and public holidays.

Perks:

• Complimentary accommodation at Hyatt properties worldwide
• Discounted accommodation for associates as well as friends and family
• Complimentary Headspace membership for Hyatt associates
• Wellbeing Leave
• Complimentary Employee Assistance Program
• Access to hotel gym facilities
• Uniform Dry-Cleaning service

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Integrity, Respect, Wellbeing, Experimentation, Inclusion and Empathy are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt.