Customer Service Team Leader

2 days ago

Forrest VIC, Australia Bolton Clarke Full time $15,900 - $19,550 per year
  • Structured training provided | Full-time opportunity
  • $15,900 Salary packaging + $2,650 meal & entertainment allowanc
  • Growth Role with career opportunities

Our team is growing and we're looking for multiple Customer Service Operators to join our close-knit team As a Customer Service Operator, you'll play a pivotal role in handling incoming and outgoing communications to support customer enquiries and client referrals.

Key details:

  • Growing Team
  • Full Time - Monday- Friday 7am/8am/9am start times
  • 76 hours per fortnight
  • Management and Training is a core function of this role

What you'll be doing:

  • Monitors service demand, service quality and service performance to ensure service levels are met on a daily basis
  • Respond to all non-clinical escalation matters
  • Customer complaints and escalated issue resolution from both an internal and external perspective
  • Facilitate and co‐ordinate meetings within the team for review of procedures, growth and customer/internal issues.
  • Coach and mentor call centre team through timely feedback and clearly defined expectations, inclusive of performing QA and one on one training

Our offer to you:

  • Work from home flexibility after 6 months
  • Structured training program and ongoing development opportunities
  • $15,900 Salary packaging + $2,650 meal & entertainment allowance
  • Employee referral program – earn up to $500
  • Access to our Employee Assistance Program
  • Private health insurance discounts
  • Travel & Flight benefits
  • A great team environment that warm and welcoming
  • The opportunity to make a difference to the lives of individuals who wish to stay at home longer

What we need from you?

  • Experience in a Contact Centre Team Leader role in a dynamic work environment organizing staff,

    their workloads, and managing service demand
  • Significant experience and services knowledge relevant to the Contact Centre functions
  • Demonstrated excellent customer service knowledge, interpersonal skills and telephone manner
  • Strong negotiation and conflict resolution skills with the ability to provide and negotiate effective and efficient courses of action to customer requirements
  • Excellent Computer literacy skills.

Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

Apply today

Ready to make a difference and support your local community? Apply now and become part of our fantastic team. Our application process takes less than 10 minutes

  • Customer Service Operator

    2 weeks ago

    Forrest VIC, Australia Bolton Clarke Full time $60,000 - $120,000 per year

    $15,900 Salary packaging + $2,650 meal & entertainment allowanceStructured training provided | Full-time opportunityHybrid working arrangements available after 6 monthsOur team is growing and we're looking for multiple Customer Service Operators to join our close-knit team As a Customer Service Operator, you'll play a pivotal role in handling incoming and...

  • Customer Service Operator

    2 weeks ago

    Forrest, Australia Bolton Clarke Full time

    $15,900 Salary packaging + $2,650 meal & entertainment allowance - Structured training provided | Full-time opportunity - Hybrid working arrangements available after 6 months Our team is growing and we’re looking for multiple Customer Service Operators to join our close-knit team! As a Customer Service Operator, you’ll play a pivotal role in handling...

  • Customer Team Leader

    18 hours ago

    Springvale VIC, Australia IKEA Full time $80,000 - $120,000 per year

    "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join...

  • Team Member

    1 week ago

    Forrest, Australia Zambrero Manuka Full time $45,000 - $55,000 per year

    Fun, friendly cultureRoll with us and make a differenceDevelopment opportunities – become the next leader in our teamWe are on the hunt for great people like you to join our Zam fam at our Manuka, Griffith restaurant**We are looking for somebody who has some morning availability aswell as night availability. Previous experience, especially managing people...

  • Chef – Follow The Leader Café

    3 days ago

    Ripponlea VIC, Australia Follow the Leader Cafe Full time $76,000 - $80,000 per year

    Chef – Follow The Leader Café (Ripponlea)Full-Time Position | Salary: $76,000-$80,000+ per annum (commensurate with experience)Follow The Leader Café, a well-established and highly regarded venue located in the heart of Ripponlea, is seeking an experienced and dedicated Chef to join our dynamic team.We pride ourselves on delivering high-quality, seasonal...

  • Customer Service Team Leader

    1 week ago

    VIC - Melbourne - CBD & Surrounds, Australia Mikaela Zevenbergen Full time

    We are seeking a highly experienced Customer Service Team Leader to head up a vital contact centre operation. This is an exciting opportunity to lead a motivated team, drive operational excellence, and make a significant impact on service delivery within a busy environment. Your main responsibility will be fostering a high-performing culture while...

  • Front Line Team Leader

    1 week ago

    Sale VIC, Australia Superclean Maid Service Full time $60,000 - $80,000 per year

    Please apply through our official careers page at: Applications submitted only on Indeed may not be reviewed.About UsAt Superclean Maid Service, we're more than just a cleaning business — it's about care, dignity, and respect. Since 2017, we've proudly supported aged care clients, people with disabilities, veterans, and other members of our local...

  • Client Services Team Leader

    3 days ago

    Highett VIC, Australia AEC + Specialty Care Moorabbin Full time $60,000 - $90,000 per year

    Company DescriptionThis is an exciting opportunity to contribute to the success of our brand-new hospital in Moorabbin, which opened in February. We are seeking an experienced Client Services Team Leader, to lead and supervise our strong Client Service Representative team, driving improvements in service delivery and fostering a positive and cohesive team...

  • ICT Team Leader and Customer Success

    3 days ago

    Sale VIC, Australia Wellington Shire Council Full time $89,780 - $97,724 per year

    Closing date: 26/10/2025 11:59 PM AUS Eastern Standard TimeLocation: Desailly Street SaleDepartment: Information ServicesEmployment type: Full Time TemporaryWork Arrangement: HybridPosition No. 825Temporary Full-Time - 2 yearsBand 6 - $89,780 - $97,724 yearly, plus 12% statutory superannuationLead the operations of the ICT Service DeskAn exciting opportunity...

  • Team Leader

    19 hours ago

    Ararat VIC, Australia Department of Justice and Community Safety Full time $80,000 - $96,000 per year

    Utilise your administrative expertise to provide support and advice to Corrections Victoria at Rivergum Residential Treatment CentreAn Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 3: $79,122 - $96,073 plus superannuation.About the Business Unit:The Post Sentence Branch, within the...