Customer Service Operator

2 weeks ago

Forrest VIC, Australia Bolton Clarke Full time $60,000 - $120,000 per year
  • $15,900 Salary packaging + $2,650 meal & entertainment allowance
  • Structured training provided | Full-time opportunity
  • Hybrid working arrangements available after 6 months

Our team is growing and we're looking for multiple Customer Service Operators to join our close-knit team As a Customer Service Operator, you'll play a pivotal role in handling incoming and outgoing communications to support customer enquiries and client referrals.

Key details:

  • Start Date: Monday 01st December 2025
  • Rotating Roster: Monday to Sunday, 6.30 AM – 10 PM (1-2 weekend shifts per month)
  • Training & Orientation: Commence working in our Forest Hill office with our structured 4-week training program to equip you with the skills and knowledge needed for the role
  • Hybrid Work Environment: Enjoy our lively office space with your coworkers and enjoy work from home flexibility after 6 months having reached performance standards

What you'll be doing:

  • Handle incoming and outgoing communications to support stakeholder enquiries and client referrals
  • Assess the nature of calls and respond appropriately, including transferring to an appropriate staff member or escalation process if required
  • Accurately record client information in the management system during interactions
  • Manage varied customer interactions, of varying nature, each day
  • Maintain up to date knowledge of funding programs and fee schedules as applied to Bolton Clarke
  • Provide exceptional customer service across all interactions

Our offer to you:

  • Work from home flexibility after 6 months
  • Structured training program and ongoing development opportunities
  • $15,900 Salary packaging + $2,650 meal & entertainment allowance
  • Employee referral program – earn up to $500
  • Access to our Employee Assistance Program
  • Private health insurance discounts
  • Travel & Flight benefits
  • A great team environment that warm and welcoming
  • The opportunity to make a difference to the lives of individuals who wish to stay at home longer

What we need from you?

  • Previous call centre experience is preferred
  • Demonstrated ability to provide a high level of customer service
  • Proven experience with Microsoft Office programs
  • Excellent interpersonal, communication and time management skills
  • Ability to work effectively in a team environment

About Us

Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

Apply today

Ready to make a difference and support your local community? Apply now and become part of our fantastic team. Our application process takes less than 10 minutes

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