ICT Team Leader and Customer Success

Closing date: 26/10/2025 11:59 PM AUS Eastern Standard Time

Location: Desailly Street Sale

Department: Information Services

Employment type: Full Time Temporary

Work Arrangement: Hybrid

Position No. 825

Temporary Full-Time - 2 years

Band 6 - $89,780 - $97,724 yearly, plus 12% statutory superannuation

Lead the operations of the ICT Service Desk

An exciting opportunity has become available for a dynamic and dedicated individual to lead the delivery of our ICT Service Desk services as the ICT Team Leader and Customer Success. Provide direction and support to our knowledgeable ICT team in delivering top-notch customer service, support, and solutions to Wellington Shire Council and East Gippsland Shire Council.

Responsibilities

• Operate the ICT Service Desk, responding and allocating requests in accordance with Service Level Agreements to ensure timely and effective service delivery.
• Manage requests from Wellington Shire Council and East Gippsland Shire Council as part of a shared services arrangement.
• Maintain the IT register of assets.
• Deliver high-quality desktop and software support.
• Providing ICT/AV support to the Councilors and Leadership Group across both Wellington Shire Council and East Gippsland Shire Council for onsite or remote Council meetings and other meetings.

About You

Our ideal candidate has qualifications or substantial experience in ICT Service Management and Service Desk activities and has experience in ICT asset management. They're highly responsive to the needs of the ICT teams and can operate seamlessly within the framework of responsibilities and priorities set by the Coordinator ICT Operations, including after-hours support. The role requires high quality customer service and excellent troubleshoot skills. Ability to manage priorities is essential to ensure all service levels are maintained for both Councils.

This is a fantastic opportunity for someone looking to make a significant impact in the ICT field while working in a supportive and collaborative environment.

Why Wellington?

Here at Wellington Shire Council, we have a strong commitment to create a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.

Every person at Wellington Shire Council brings their own unique experiences, perspectives and talents to help contribute to our vision of "Happy people, healthy environment and thriving communities". As one of the largest employers in the region we have a diverse workforce of more than 500 staff who are based throughout the municipality, and we all work together as a team to make a positive impact in our community.

We use award-winning technologies to seek and implement innovative improvements across the organisation. We work hard to position ourselves as a leader in local government, continuously improving our diverse range of services for the betterment of our community.

We offer a rewarding culture of innovation, flexibility and continued learning in a collaborative, supportive environment.

Wellington Shire Council is committed to upholding the Child Safe Standards and associated legislative requirements.

Wellington Shire Council is an Equal Opportunity Employer and is proud to encourage applications from people of different backgrounds, abilities, ages, genders and/or sexual orientations and gender identities. Wellington Shire Council takes climate change and sustainability seriously and is looking to respond proactively and positively to the challenges ahead.

About Wellington

Wellington Shire Council is located in the Gippsland region of the state of Victoria, Australia and is approximately two hours east of Melbourne by road or rail. Many of us dream of a simpler lifestyle, with wide open spaces and no traffic jams. In The Middle of Everywhere, we live that enviable lifestyle every day.

In Wellington Shire you will find a wide range of beautiful environments to explore, with our pristine beaches, picturesque mountain ranges, temperate rainforests, wetlands and plenty of diverse, contrasting spaces to take your breath away.

Whether it's a stroll along the iconic Ninety Mile Beach, a canoe down the Macalister River or a bush walk through the Alpine National Park, there's plenty to keep you busy in The Middle of Everywhere Home to a range of tight-knit communities, you'll quickly find yourself right at home with the wonderful people that make these towns so special.

From our lively restaurant and café culture to the very best in local produce, you'll never be short of Sunday brunch ideas and places to try Eat. Drink. Gippsland Guide | Visit Gippsland

Visit to find out why the Wellington Shire is a great place to live and work.

How to Apply:

Click on Apply Now and attach your current resume. If what you have read resonates with your values, experience, and career aspirations then we want to hear from you. Don't miss out on this exciting opportunity, apply today

You will need to apply by 11:59pm Sunday 26 October 2025.