Level 2 Engineer

2 days ago

Sydney, New South Wales, Australia Hays | Technology Full time $80,000 - $120,000 per year

Level 2 IT Support Engineer - MSP

Your new company

Join a well-established Managed Service Provider that prides itself on delivering exceptional IT support and solutions to a diverse client base. With a collaborative team culture and a focus on professional growth, this is an opportunity to work with cutting-edge technologies in a dynamic environment.

Your new role

As a Level 2 Engineer, you'll be the go-to technical expert for escalated issues, providing hands-on support across client environments. You'll manage deployments, troubleshoot complex problems, and ensure smooth onboarding of devices. This role offers variety, autonomy, and exposure to a wide range of technologies.

Key Responsibilities:

  • Provide Level 2 support for client systems in a fast-paced MSP environment
  • Manage and troubleshoot Microsoft 365/O365 stack (Exchange Online, SharePoint, Teams, OneDrive)
  • Configure and maintain Intune / Microsoft Endpoint Manager for device onboarding and deployment management
  • Handle escalations from Level 1 and ensure timely resolution
  • Assist with patching, updates, and compliance (Essential Eight, ISO27001, RFFR frameworks)
  • Collaborate with clients and internal teams to deliver outstanding service

What you'll need to succeed

  • MSP experience is essential - proven ability to work across multiple client environments.
  • Strong knowledge of Microsoft 365 stack
  • Hands-on experience with Intune / Endpoint Management
  • Familiarity with deployment management and troubleshooting device onboarding
  • Understanding of security frameworks such as Essential Eight, ISO27001, or similar
  • Exposure to common MSP tools (similar experience is fine):
  • RMM platforms: ConnectWise Automate, N-able, Kaseya
  • Ticketing systems: Autotask, ConnectWise Manage, ServiceNow

What you'll get in return

  • Hybrid working arrangement - flexibility to work from home and the office
  • Convenient location near Sydney CBD with free parking nearby
  • Opportunity to work with a supportive team and cutting-edge technologies
  • Career development and training opportunities within a growing MSP

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

  • Level 2 Engineer

    2 days ago

    Sydney, New South Wales, Australia Jobs via eFinancialCareers Full time $90,000 - $120,000 per year

    Level 2 IT Support Engineer - MSPYour new companyJoin a well-established Managed Service Provider that prides itself on delivering exceptional IT support and solutions to a diverse client base. With a collaborative team culture and a focus on professional growth, this is an opportunity to work with cutting-edge technologies in a dynamic environment.Your new...

  • Level 2 Support Engineer

    1 week ago

    Sydney, New South Wales, Australia Searchability® Full time $70,000 - $85,000 per year

    Level 2 Support EngineerMicrosoft 365 · Azure · Networking · Troubleshooting · Customer Service · MSP EnvironmentA well-established Managed Service Provider is seeking aLevel 2 Support Engineerto deliver exceptional technical support and ensure high system performance across a diverse client base. This is a key role within the service delivery team —...

  • Level 1/2 Helpdesk Engineer

    1 week ago

    Sydney, New South Wales, Australia Mac Centre Pty Ltd Full time $60,000 - $90,000 per year

    Company DescriptionMac Centre is Australia's leading Apple-focused solutions provider based in Sydney, NSW. We specialise in helping organisations implement and manage scalable, secure, and sustainable Apple workplace solutions. With over twenty years of experience, we are dedicated to optimising the Apple experience in the workplace to drive success for our...

  • Level 2 Engineer

    6 days ago

    Sydney, New South Wales, Australia Searchability® Full time $60,000 - $120,000 per year

    Level 2 EngineerWhen you come into the office, the first things you start doing it scanning the overnight tickets, prioritising what needs attention first. One client has a minor server alert, another needs a software rollout, and a third is calling to clarify a backup schedule. You like these moments, balancing reactive support with proactive fixes, keeping...

  • Level 1/2 IT Helpdesk Engineer

    11 hours ago

    Sydney, New South Wales, Australia NexSys I.T. Pty Ltd Full time $60,000 - $90,000 per year

    Nexsys IT is an Australian owned and operated company. We are a specialised IT integration for the architectural, engineering, construction and manufacturing industries throughout Australia and Asia Pacific.The IT Helpdesk L1/2 Support Engineer will provide technical support to clients in Level 1 and 2 capacity. They will be the first point of contact for...

  • Level 2 Service Desk Engineer

    2 days ago

    Sydney, New South Wales, Australia efex Full time $90,000 - $120,000 per year

    Ready to take the next step in your IT career?At efex, no two days are the same. You'll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.Who We AreWith over 20 local branches supported by a strong national presence, efex is one of Australia's...

  • Software Engineer 2

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time $120,000 - $180,000 per year

    Developers are working hard to build our new reality, and the Azure Experience & Ecosystems Engineering team is here to help. The team's product, Microsoft Learn, offers learning paths, content, and interactive experiences that help people develop the skills that in-demand jobs require. As such, we contribute directly to Microsoft's mission to empower every...

  • Mid level React/Typescript Engineers

    1 week ago

    Sydney, New South Wales, Australia tekFinder Full time

    Hiring; React/Typescript Software Engineers- Mid-Level - Sydney - up to $130k - $160k base + supertekFinder have a number of new front-end focussed/UI software development roles with a global SAAS business of 1200 people.This company are a leading cloud based software business, with offices in the US, UK, Africa, South America and here in Sydney.Their entire...

  • 2 x Senior Engineering Analyst

    2 days ago

    Sydney, New South Wales, Australia Indigeco Pty Ltd Full time $312,000 - $364,000 per year

    Two x Senior Engineering Analyst – Technical Maintenance Plans (TMP) Agency: NSW State GovernmentDivision/Branch/Unit: Asset Management / Asset Management Services & Governance / Technical Maintenance PlansLocation: Hybrid - Burwood-based officeEngagement Type: Full-time Contract – 2 Roles Available 1 x 6-Month Contract1 x 12-Month ContractPay Rate:...

  • Azure Advanced Cloud Engineer 2

    1 week ago

    Sydney, New South Wales, Australia Microsoft Full time $120,000 - $180,000 per year

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...