Level 2 Support Engineer

Level 2 Support Engineer

Microsoft 365 · Azure · Networking · Troubleshooting · Customer Service · MSP Environment

A well-established Managed Service Provider is seeking a
Level 2 Support Engineer
to deliver exceptional technical support and ensure high system performance across a diverse client base. This is a key role within the service delivery team — supporting clients remotely and onsite, driving timely resolutions, and maintaining exceptional customer satisfaction.

This role offers exposure to a wide range of technologies, direct client interaction, and the opportunity to develop within a collaborative, high-performing team.

• $70K – $85K base + superannuation (depending on experience)

•
Sydney CBD-based role, 5 days on-site

• Provide remote and onsite technical support in a dynamic MSP environment

• Join a collaborative team focused on service quality and technical excellence

• Training, career progression, and professional development provided

• Call or email CV to

WHO ARE WE?

We are a national technology solutions provider offering managed IT, cloud, and infrastructure services to small and medium businesses. Our mission is to deliver exceptional client support while empowering our engineers to grow their expertise. Collaboration, accountability, and service excellence are at the core of everything we do.

WHAT WILL YOU BE DOING?

As a Level 2 Support Engineer, you will:

• Deliver remote and onsite support to clients, resolving issues related to hardware, software, and networking.
• Manage support tickets to ensure accurate updates, resolutions, and time entries.
• Troubleshoot infrastructure and system issues, escalating to senior engineers as required.
• Maintain documentation in line with internal procedures, ensuring system information is up to date.
• Collaborate with technical and account teams to ensure seamless client support.
• Contribute to project implementation and technology upgrades.
• Proactively identify opportunities to improve processes and client experience.

WE NEED YOU TO HAVE…..

• 3+ years' experience in IT support, ideally within an MSP or fast-paced service delivery environment

• Strong technical troubleshooting skills across Microsoft 365, Windows Server, and desktop environments

• Experience supporting cloud and network environments (Azure, VPNs, routers, switches, firewalls)

• Excellent customer service and communication skills with a professional phone manner

• Ability to manage competing priorities and maintain attention to detail

• Strong problem-solving skills and a proactive approach to client needs

• Full working rights in Australia and a valid driver's licence

IT'S NICE TO HAVE…..

• Relevant certifications such as CompTIA A+, Network+, ITIL, or Microsoft 365 Fundamentals

• Experience using RMM, PSA, and documentation tools (e.g., ConnectWise, IT Glue)

• Familiarity with backup, security, and endpoint management tools

• Exposure to project-based work or infrastructure rollouts

WHAT'S IN IT FOR YOU…..

• Competitive salary ($70K – $85K + Super)

• Exposure to a wide range of technologies in a client-facing role

• Opportunities for ongoing training and certification support

• A supportive, team-oriented culture with strong leadership backing

• Modern systems, structured processes, and a focus on employee development

TO BE CONSIDERED…..

Please apply online or email your CV directly to

. For further information, call

. Calls are welcome between 7 am and 10 pm. If unavailable, please leave a message and you will receive a response. By applying, you consent to your application being submitted in relation to this vacancy only. You may also connect with me on LinkedIn:

KEY SKILLS:

Microsoft 365 · Azure · Windows Server · Networking · Troubleshooting · Client Support · MSP · Service Delivery