IT Support and Systems Administrator

2 weeks ago

Sydney, New South Wales, Australia DroneShield Full time $90,000 - $120,000 per year

Work with cutting edge technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world's most challenging technical problems in the Electronic Warfare, Artificial Intelligence and Machine Learning, RF sensing, Sensor Fusion and distributed systems. Working with high profile customers across militaries, government agencies, airports, critical infrastructure, law enforcement and many others.

With one of the largest listed defence company market capitalisations in Australia and having raised approximately $250m in 2024 alone, DroneShield is undergoing hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage.

This role is in the DroneShield Sydney headquarters in Pyrmont, Sydney. There are approximately 320 staff based in the 4,000sqm facility today, scheduled to grow to approximately 400 staff by end of 2025. Overseas on the ground presence includes Virginia (USA), Denmark, Germany and Dubai, as well as distributors in over 70 countries globally.

About the role

DroneShield is seeking an IT Support and Systems Administrator with relevant experience to join the team in Sydney, NSW.

The position will report to the Information Systems and Security Manager.

This role will be a key position within the DroneShield Systems Infrastructure team whose primary responsibilities include support on all Information Systems to the required stakeholders.

Responsibilities, Duties and Expectations

  • Provide first point of IT support contact for all staff
  • Provisioning of workstations for users with various company SOE and requirements
  • Understanding of up-to-date IT related security practices
  • Implementation and configuration of IT hardware and software solutions for end-users
  • Troubleshoot all ICT related issues
  • Manage Helpdesk tickets, planning and prioritisation, systemically to minimise backlog and ensure operational efficiency
  • The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various task

Qualifications, Experience and Skills

  • Expertise in MS Entra ID and MDM administration
  • Understanding of Windows, MacOS and Linux OS environments
  • Experience working with backup solutions for on-premises and cloud environments
  • Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions
  • Proficiency using tools such as PowerShell and Bash
  • Relevant exposure to incident management tools
  • Demonstrate an understanding of IT asset management
  • Prior experience at an MSP is desirable

Note for recruitment agencies: we do not accept floated candidates from external recruiters unless they were instructed to do so.

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