Customer Service Officer

7 days ago

Sunshine Coast, Australia BFX Furniture Full time $40,000 - $80,000 per year

Full time Monday - Friday, 9am-5pm

Come and join our great team

Who are we?

BFX Furniture is a proudly Australian owned company specialising in the design, manufacture and supply of education and commercial furniture solutions. Since its establishment in 1987, BFX has grown to become one of the leading suppliers of furniture in Australia. With a commitment to customer service backed by years of industry experience and a team dedicated to research and development, BFX Furniture doesn't just deliver furniture, we deliver innovation and superior design. Our success is a direct consequence of the commitment we make to connecting between our physical environments and the improvement with social and learning outcomes.

Overview:

We are seeking a highly motivated Customer Service Officer to join our fantastic team in Yandina on the Sunshine Coast. In this role, you will be responsible for providing a high level of customer service for our external customers and internal sales team. If you have a keen eye for detail, are a team player, enjoy building effective relationships and are passionate about customer service, we'd love to hear from you.

What you will be responsible for:

  • Be a main point of contact for customer inquiries via phone, email, and ensure prompt and professional responses.
  • Provide administrative support to our sales team by preparing quotes, processing orders, and assisting with management of customers.
  • Assisting the sales team with lead generation activities, including scheduling of appointments and following up on inquiries.
  • Contribute to the continuous improvement of customer service process and overall customer satisfaction.
  • Conducting after delivery customer satisfaction surveys and associated reporting.
  • Customer warranty support.
  • Management of customer issues with positive resolutions that meet the customer needs.
  • Other projects or duties as required.

What do you need to bring to the table?

  • Strong communication skills, written and verbal, with a customer-first mentality.
  • Experience in customer service, sales support or similar administrative roles.
  • Impeccable attention to detail with good time management and organisational skills
  • Proficiency in Microsoft Office Suite and CRM software.
  • A positive attitude, problem-solving skills and the ability to work independently and in a team.
  • Familiarity with sales processes and a desire to support sales teams to achieve their goals.

We look forward to hearing from you Please send your CV and cover letter outlining your skills and experience.

As part of the recruitment process, you may be requested to undertake background checks such as criminal history and reference checks. We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles.

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