IT Support Intern

1 week ago

Melbourne, Victoria, Australia Study and Work Full time $40,000 - $80,000 per year

IT support Internship

An IT support at our education sector clients, you will assist users in organisations with computer- or software-related issues. Their duties include installing and updating software, servicing and maintaining hardware and IT equipment, running networks and troubleshooting technical problems related to the IT systems and equipment.

IT support duties and responsibilities
An IT support at schools typically has the following duties and responsibilities:

• Providing technical support to users (student & staffs)

• Prioritising and escalating issues as needed

• Installing hardware and software

• Advising users on which steps to take to fix minor IT problems

• Troubleshooting and identifying causes for hardware malfunctions or software errors

• Network administration

• Monitoring performance of IT equipment and computer systems in an organisation

• Other adhocs according to requested of ICT manager or authorised persons/head of schools

What you need:

• Strong analytical and problem-solving abilities

• Excellent communication and interpersonal skills

• Familiarity with operating systems and network infrastructures

• Technical expertise in hardware, software, and networking

• Proficiency in troubleshooting

• Knowledge of security practices

• Effective customer service skills

• Working visa at least

Qualification & Essential Technical Skills Required (depend of experience level & entry level)

• Relevant tertiary qualification in IT/Computing/Computer Science or networking from Australian Uni/institutes

• Ability to manage and service Windows and Apple devices on an enterprise scale

• Administration and support of Hyper-V virtualized server environments

• Administration various Windows and Linux based servers

• Cloud based service management and administration (Google and Microsoft Services)

• Mobile Device Management administration and deployment

• High level enterprise network administration skills required - Cisco and HP switches

• Administration of Cisco wireless network technologies, including wireless controllers and access points

• Excellent language and communication skills are essential for consideration of these roles

• Providing support to enterprise volume desktop and notebook computers

• Extensive experience in SOE and image deployment, including the ability to provide advanced troubleshooting skills where required

• Previous industry experience in an educational setting is essential unless you have high levels of industry experience in a similar scale enterprise level corporate environment

• Extensive knowledge and experience in Department and TSSP initiatives will be highly regarded

• Extensive experience with planning, deployment & management of 1:1 and BYOD devices in an enterprise scale environment will be very highly regarded

• Ability to plan and run ICT professional development sessions and work collaboratively with the schools' stakeholder ICT management when required

• Technical documentation writing skills

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