Marketing and Client Experience Officer

About Us

At Pilates Fitness Institute, we're passionate about helping people improve their lives through movement. Our studio is a hub of energy, care and expertise, offering Pilates and wellness services to a loyal and growing client base. We pride ourselves on delivering an exceptional customer experience that reflects our core values:

• Knowledge is empowering
• Support builds confidence
• Presence matters
• Practice is personal
• Mastery is a journey

We're looking for a Marketing and Client Experience Officer to join our friendly team on a part-time basis (4 days a week). You'll be someone who loves helping people, is proactive, organised and thrives in a role that blends marketing creativity with exceptional customer service.

About the Role

If you enjoy variety in your day, from greeting clients, nurturing our strategic sales and retention processes and managing memberships to creating social media content and leading marketing campaigns then this is the right fit for you

You'll play a key role in delivering five-star client experiences, supporting studio operations and growing our client community through engaging communications, marketing initiatives and solid sales.

Your Key Responsibilities

• Be the friendly face (and voice) of PFI - providing outstanding customer service in person, by phone/text and via email.
• Manage client memberships, bookings and payments with accuracy and care.
• Follow up leads and enquiries to help clients find the best membership or class for their goals.
• Create marketing campaigns, events and client communications that bring our community together.
• Create and schedule engaging content and ads across our social media channels (Facebook and Instagram) that is true to our brand.
• Support day-to-day studio operations and help keep everything running smoothly.

What We're Looking For

• 1–2 years of experience in a customer service or admin role, with a demonstrated ability to work towards KPI's or targets (wellness or fitness industry a bonus).
• Minimum Certificate IV in Marketing and Communications.
• Experience creating content for Facebook and Instagram, including organic posts and paid advertising.
• A friendly, clear communicator with great phone, in-person and email etiquette.
• Attention to detail and excellent time management skills.
• Proficient in the Microsoft Office Suite and confident in working with or learning new computer systems (experience with Momence is a plus)
• Comfortable with sales conversations or the willingness to learn
• Organised, reliable and able to manage competing priorities calmly.
• Availability to work 30 hours across four days per week, including at least two evenings.

The benefits

PFI fam-perks are many When you join us, you score:

• Unlimited free group Pilates: Matwork, Reformer, Chair, Arc and Barre.
• Free Infrared Sauna
• Discount on PFI products and in-house services (including complementary therapies like massage and more).
• Base salary with the opportunity to earn commission through performance. Plenty of room to grow and make the role your own
• Friendships and professional networks that will last a lifetime.

Ready to Apply?

Please submit your resume along with a short cover letter sharing:

• Why you are excited about this role.
• How you have used marketing, communications or customer engagement to achieve results.
• Your understanding of excellent client experience and community-building.
• Any relevant experience or personal connection to Pilates, fitness or the wellness industry.

We can't wait to meet the next wonderful person to join our team

Submit your application with your resume and cover letter. If you have any questions before applying, reach to via email to Studio Manager Caitlin