Customer Service Attend
2 days ago
Req. Id: 10160
Date: 16 Sept 2025
Location:Roma Street, QLD, AU, 4000
Company: Queensland Rail
You'll connect Queensland. We'll connect you to an amazing career.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
Your opportunity
This is a permanent full-time position based in Brisbane. As a Customer Service Attendant (Relief) you will play an integral role in providing world-class customer service onboard our long-distance train services. Each shift you will be working alongside 4-5 team members in a wider team of 20.
Hear directly from one of our Stations & Customer Service team members, Tim, as he shares what he finds most rewarding about his work and the benefits of working with Queensland Rail.
Purpose That Counts. As a Customer Service Attendant (Relief) you will make a meaningful difference by:
Creating a memorable onboard customer experience
Delivering food and beverage service including in the galley and trolley service
- Managing the storage, preparation and cooking of food and beverage items
- Assisting with general cleaning duties including ensuring that food hygiene practices are met and handling of customer luggage.
- Ensuring the safety and well-being of our passengers by reporting any operational issues
- Processing payments via cash and Eftpos handling
- Performing platform duties which includes acceptance and handling of checked baggage, assisting with customer enquiries and general cleaning of the platform area
Roster/Hours
- As a Customer Service Attendant (relief) you will play an integral role in providing world-class customer service onboard our long-distance train services, where you can expect to be away for approximately 67 hours at any given time.
- The hours will consist of a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.
- This opportunity works on a relief-based roster. If you are not rostered to work a shift on board one of our services, you will be assisting with platform operations at Roma Street Station.
Benefits That Count:
- An annual salary of $64, % super. However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Customer Service Attendant (Relief) can earn up to $100, % super
- Three weeks of paid training upon commencement in Brisbane with additional on the job training.
- Work within a supportive team environment with potential for career development and progression.
- A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport.
For a full list of benefits please visit Employee Benefits
We are looking to connect with someone who ideally has:
Resilience, adaptability and thrives in a team and fast-paced environment with exceptional customer service skills.
Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous.
- A strong work ethic and willingness to go the 'extra mile'.
- Exceptional communication skills coupled with a customer focused attitude.
- An ability to think on your feet and respond to the unexpected – you thrive under pressure.
- Sound cash management skills.
- A safety conscious attitude.
- Ability to undertake occasional heavy lifting (up to 20 kgs).
Candidates will also need to obtain the below statement of attainment certificates prior to employment:
- Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
- Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)
Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it's because of our differences that as a collective, we achieve great things. Please advise if you would like to discuss reasonable adjustments in the recruitment process.
Your journey matters. Make it with us.
There's never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Tuesday 23rd September 2025.
To learn more about this opportunity please contact with your specific enquiry.
-
Customer Service Representative
2 weeks ago
Roma, Australia beBeeCustomerService Full time $55,000 - $70,000Customer Service Representative Job Summary:We are seeking a dedicated and enthusiastic customer service representative to join our frontline team at a fuel store. The successful candidate will be responsible for delivering exceptional customer experiences, promoting products and deals, operating point of sale systems, and maintaining a safe working...
-
Customer Service Expert
6 days ago
Roma, Australia beBeeCustomerExperience Full time $94,000 - $111,000Job Overview:We are seeking a Customer Service Expert to join our team. As a key member, you will be responsible for delivering exceptional customer experiences that drive satisfaction and loyalty.About the Role:The successful candidate will have excellent communication skills, with the ability to listen actively and respond effectively to customer...
-
Customer Service Representative
6 days ago
Roma, Australia beBeeCustomer Part time $16 - $24Team Member Job DescriptionWe are seeking a dedicated and customer-focused individual to join our frontline team at Roma store.About the Role:Deliver exceptional customer service to build strong relationships with our customersPromote products and offers in-store to drive sales and revenue growthOperate point of sale systems and manage fuel/stock deliveries...
-
Customer Service Ambassador
1 week ago
Roma, Australia beBeeCustomer Full time $104,000 - $130,878Job DescriptionAs a dedicated team player, you will be instrumental in providing exceptional customer service and creating memorable experiences for our customers.You will be the face of our store, promoting products and deals to drive sales and revenue growth.Your role will involve operating point of sale systems, monitoring fuel/stock deliveries, and...
-
Customer Service Expert
1 week ago
Roma, Australia beBeeCustomer Full time $90,000 - $123,000Job DescriptionAs a Banking Consultant, you will deliver exceptional customer service and provide timely support to customers via face-to-face interaction and inbound/outbound calls.Required Skills and QualificationsKey qualifications for this role include:Experience in delivering high-quality customer experiencesDemonstrated ability to use customer and...
-
Exceptional Customer Service Specialist
1 week ago
Roma, Australia beBeeCustomer Full time $85,000 - $135,000About the Role">">We are looking for a professional to provide exceptional customer service and sales support in a banking environment.">This role involves interacting with customers face-to-face and via phone, answering queries and resolving issues related to everyday banking.">The ideal candidate will possess excellent communication skills, be able to...
-
Retail Pharmacy Assistant
2 weeks ago
Roma, Australia beBeeCustomer Full time $62,304 - $75,420About United Chemists, we strive to create a supportive and collaborative work environment where our team members can thrive.We are seeking a Full Time Pharmacy Assistant to join our Roma team. This role is responsible for providing exceptional customer service to our valued customers.You will assist with welcoming customers, stocking and facing shelves,...
-
Roma, Australia Queensland Government Full timeYour key accountabilities The core capability requirements for this role are: Undertake the recording, indexing and archiving of correspondence using spreadsheets and databases.Input and retrieve data from a variety of computer systems.Attend to telephone enquiries and assist with front counter duties including liaising with and assisting members of the...
-
Customer Sales
1 week ago
Roma, Australia Repco Full timeCustomer Sales & Service - Repco TPC Roma - CasualCustomer Sales & Service - Repco TPC Roma - CasualApply remote type: On-Site | Location: Roma, Queensland, Australia | Time type: Variable | Posted on: Posted 30+ Days Ago | Job requisition id: R25_Customer service role, creating moments that matter for Repco customers. Involves aftermarket auto products in a...
-
Customer Sales
2 weeks ago
Roma, Australia Repco Full timeCustomer Sales & Service - Repco TPC Roma - Casual Customer Sales & Service - Repco TPC Roma - Casual Apply remote type: On-Site | Location: Roma, Queensland, Australia | Time type: Variable | Posted on: Posted 30+ Days Ago | Job requisition id: R25_0000005585 Customer service role, creating moments that matter for Repco customers. Involves...