Customer Service Officer

5 days ago

Roma Queensland, Australia Maranoa Regional Council Full time $60,000 - $80,000 per year

About Maranoa Regional Council:

Maranoa Regional
Council is an inclusive, proud and connected community, attracting and
embracing opportunity to forge a strong future for generations to come. We
support our individual communities to grow while building one strong connected
region that partners with people, business and industry to thrive.

Purpose:

To be the welcoming, professional first point of contact for the community, ensuring consistent access to Council services, information, and support across all channels.

The role provides frontline service for enquiries, transactions, and requests, while also supporting business processes such as facility bookings. By combining accuracy with care, the role helps deliver Council's "One Region, One Team" vision, ensuring services are accessible, well-managed, and trusted.

This position also provides regional relief to other customer service centres as required.

Key Responsibilities:

  • Customer Experience & Service Delivery
  • Business Support & Facility Bookings
  • Digital Services & Records
  • Continuous Improvement & Professional Standards

For full details of this position, please ensure you download the attached Position Description, which provides the detailed responsibilities and required skills, experience and qualifications.

Position Details and Benefits:

  • Position based in Roma, Qld
  • Permanent, Full-Time Position hours per week
  • Maranoa Regional Council Certified Agreement Stream A - Level 3
  • Maranoa Locality Allowance - $72.00per fortnight

Why it is worth working at Maranoa Regional Council?

  • Work a 9-day fortnight with a Rostered Day Off (RDO)
  • Access
    Long service leave after seven (7) years
  • Five
    weeks of annual leave annually
  • Ten
    weeks (full pay) paid parental leave, 20 weeks (half pay) paid parental
    leave
  • Three
    weeks sick leave annually
  • Salary
    sacrifice facilities (rural remote rent assistance, novated leasing,
    additional super contributions)
  • Employee
    Assistance Program – free 24 hour nationwide confidential personal or
    work-related counselling services for employees and their families.

Discover the Maranoa Region:

HOME -
Roma Queensland

How to Apply:

  • Covering
    letter stating why you are interested in the position.
  • Current
    resume (CV).
  • Address
    the questions presented in the application form if applicable.

Additional Information:

MRC reserves the right to close or withdraw vacancies before
the advertised closing date, or extend the closing date, without prior notice.

The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

For more information:

Website:

Telephone:

Maranoa Regional Council is an equal opportunity
employer, and we encourage applications from candidates of all backgrounds. We
actively support diversity and inclusion in our workplace

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