2 I/C Service

2 weeks ago

Sydney, New South Wales, Australia Retailquip Pty Ltd Full time $80,000 - $120,000 per year

The 2IC Service & Repair Leader is a hands-on technical role that supports the Warehouse & Service Manager in leading the service/repairs team while actively carrying out repairs, servicing, and maintenance of equipment. This role ensures jobs are completed safely, efficiently, and to the highest standard, while also acting as second-in-charge to supervise the team and step in when the Manager is unavailable.

Key Responsibilities
Hands-On Service & Repair
  • Carry out fault-finding, servicing, repairs, and maintenance on equipment to manufacturer standards.
  • Perform breakdown support and preventative maintenance both in the workshop and on customer sites.
  • Complete service reports, job cards, and ensure accurate documentation of work carried out.
  • Identify and recommend parts replacements, upgrades, or modifications as required.
Leadership & Support
  • Act as second-in-charge to the Warehouse & Service Manager.
  • Support in supervising daily activities of service technicians.
  • Provide on-the-job coaching, technical advice, and guidance to team members.
  • Step into the Manager role as required during leave or absence.
Operations & Workflow
  • Assist in scheduling and allocating service jobs.
  • Support parts ordering, stock control, and workshop organisation.
  • Monitor work quality to ensure all repairs are completed correctly the first time.
  • Communicate job progress and issues to the Service Manager.
Customer Service
  • Attend customer sites to deliver professional, timely service and build strong relationships.
  • Act as a point of escalation for technical issues or complex service jobs.
  • Promote the company as a trusted, solutions-focused partner.
Health, Safety & Compliance
  • Work safely in line with company and WHS requirements.
  • Ensure all tools, equipment, and workshop areas are maintained in a safe condition.
  • Report hazards, incidents, or near misses promptly.
Skills & Experience
  • Welding Experience (5 plus years)
  • Proven hands-on experience in equipment servicing, diagnostics, and repair.
  • Ability to supervise and guide a small team.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Forklift licence.
  • Current driver's licence (and willingness to travel for field service work).
Key Attributes
  • Hands-on leader with a proactive, can-do attitude.
  • Customer-focused and professional.
  • Strong team player, willing to mentor and support others.
  • Reliable, safety-conscious, and quality-driven.

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