
Client Account Manager
2 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Client Account Manager
Reports to: Head of Relationship Management, Super/Wealth
Locations: Melbourne or Sydney | Hybrid
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Generous Bereavement & Compassionate leave
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more
What You Will Get to Do:
This role is focused on a range of client products with the portfolio consisting of:
- Superannuation administration services
- A wealth platform for Superannuation and Investments
Role Responsibilities:
- Oversight of all facets of service delivery for our clients.
- Lead regular (e.g. monthly) reviews and reporting to ensure contractual obligations and KPIs are met.
- Oversees change and implementation including Statements of Work.
- Work with Client and SS&C teams to drive customer satisfaction and ensure internal stakeholders and Directors are aware of any potential areas of concern.
- Perform general account management activities including: managing contracts, paperwork, reporting and invoicing.
- Establish and manage service meeting schedules and governance model.
- Drive the client governance framework to ensure optimal engagement with clients to have a successful relationship.
- Be the escalation point for critical issues enquiries and issue resolution, by providing oversight on ongoing delivery and service status / requests.
- Work with Operational areas on process improvements required following incidents / escalations.
- Manage reporting and meeting presentation materials both internally and externally.
- Understand customer needs, to effectively position SS&C.
- Update and maintain the CRM system with account and opportunity data.
Skills and Competencies:
- Account management or client facing experience for a superannuation fund or a fund administrator.
- Strong communication and presentation skills with the ability to articulate solutions clearly and concisely.
- Ability to build relationships and manage key contacts within the accounts.
- Experience in managing stakeholders on multiple levels.
- Strong people person skills with the ability to positioning complex technology and services solutions.
- Ability to build positive relationships with customers.
What You Will Bring:
- 3-5+ Year's account management experience.
- Experience working with technology solutions desirable.
- Experience in Wealth Management desirable.
- Experience in Fund Administration desirable.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @
.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
-
Client Account Manager
3 weeks ago
Sydney, New South Wales, Australia SS&C Full timeClient Account Manager page is loaded## Client Account Managerlocations: Sydney - 255 George St: Melbourne, Australiatime type: Full timeposted on: Posted Todayjob requisition id: R37253As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35...
-
Client Account Manager
1 week ago
Sydney, New South Wales, Australia Deloitte Services Pty Ltd Full time $80,000 - $120,000 per yearJob Requisition ID: 38812 Client Account Manager - 9 Month Parental Leave Cover Choice and flexibility on where, when and how you workMentoring programs – receive support and coaching to progress your career Recognition culture to celebrate milestones and discounts at hundreds of retailers What will your typical day look like? Main...
-
Client Account Manager
1 week ago
Sydney, New South Wales, Australia PointsBet Full time $80,000 - $120,000 per yearAbout UsAt PointsBet, we have only built a fraction of what we have imagined.PointsBet is a leading name in the online gaming industry, delivering top-tier sportsbook and online gaming experiences to customers across Australia and Canada. With a passion for innovation and a commitment to responsible gaming, we're dedicated to crafting digital products that...
-
Client Account Manager
4 weeks ago
Sydney, New South Wales, Australia OFX Full timeHi. We're OFX, a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering...
-
Client Account Manager
4 weeks ago
Sydney, New South Wales, Australia OFX Full timeHi. We're OFX, a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering...
-
Client Account Manager
4 days ago
Sydney, New South Wales, Australia OFX Full time $80,000 - $120,000 per yearJob DescriptionHi. We're OFX, a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational...
-
Client Account Manager
4 weeks ago
Sydney, New South Wales, Australia AON Full timeReinsurance Account ManagerWe're hiringAon is currently recruiting a Reinsurance Account Manager to join our Japan Team in London.This is a hybrid role with the flexibility to work both from our London office and virtually.The Reinsurance Account Manager will be primarily responsible for technical and administrative support for the Account Executive team in...
-
Client Accountant
1 week ago
Sydney, New South Wales, Australia Publicis Groupe ANZ Full time $60,000 - $80,000 per yearCompany DescriptionWelcome to Publicis Groupe ANZ.Here you will get an inside look at life within our network, including the brilliant people working across our agency brands. Publicis Groupe is a world leader in marketing communication and digital business transformation, driven through the alchemy of data, creativity, media, and technology.Our connected...
-
Director, Client Account Management
1 week ago
Sydney, New South Wales, Australia HSBC Full time $90,000 - $120,000 per yearSome career choices have more impact than others. Managing a portfolio of clients as a key sales owner with a strategic outlook and account planning for the portfolio. Contributing to the identification of sales opportunities that address specific client needs, through deepening client relationships to increase wallet share and increase penetration. ...
-
Premium Client Account Manager
4 weeks ago
Sydney, New South Wales, Australia CMC Markets ANZ Full timeOverviewJoin to apply for the Premium Client Account Manager role at CMC Markets ANZ.As a Premium Client Account Manager you'll join the Premium Client Management Team that manages relationships with high-value clients across one of the world's leading online trading platforms. This hybrid role combines account management with business development, giving...