Customer Onboarding Manager

2 days ago

Sydney, New South Wales, Australia Hays | Contact Centres Full time $80,000 - $120,000 per year

Your new company

Join an established and innovative telecommunications provider for a 6 month period. Delivering mobile services to enterprise, government and wholesale clients. Known for its customer-first approach and strong national footprint, this organisation is focused on delivering seamless connectivity solutions across Australia.

Your new role

As a Customer Onboarding Manager, you'll be responsible for managing the onboarding process for large-scale enterprise and government customers following the sale of fixed and mobility services. You'll act as the first point of contact post-sale, ensuring a smooth, compliant and efficient transition for customers.

* Conduct quality assurance on solution designs and sales proposals.

* Prepare customer contracts in collaboration with Legal and Sales.

* Coordinate provisioning requirements and manage order submissions.

* Liaise with internal teams including Sales, Pre-Sales, Engineering, Credit, and Provisioning.

* Act as the first point of contact for customers post-sale, delivering a high standard of customer experience.

* Manage onboarding projects across multiple sites and states.

* Monitor progress and ensure timely delivery of services.

* Identify opportunities to improve onboarding processes and customer satisfaction.

What you'll need to succeed

  • 2-3 years' experience in telecommunications, ideally in a customer-facing operations
  • Experience using Salesforce
  • Excellent communication and stakeholder management skills.
  • High attention to detail and strong organisational skills.
  • Experience with CRM systems and Microsoft Office (Advanced).
  • Ability to manage multiple onboarding projects simultaneously.

What you'll get in return

  • Opportunity to work with a leading telco brand.
  • Competitive daily rate of $600 + super, offered for an initial 6-month contract.
  • Exposure to high-value enterprise and government clients.
  • Hybrid working options available - 3 days from home

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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