
Customer Support Manager
1 week ago
Emerald, QLD, Australia, 4720
Full Time - Permanent
About the Benefits
$$$$ Attractive salary + car allowance + company bi-annual bonus + housing allowance
Company laptop + mobile phone provided
OEM level training and real personal development opportunities
Discounted health insurance premiums with Medibank & access to exclusive discounts on goods and services
Supportive management who value your input in finding new and improved ways to achieving success
Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work
About the Opportunity
An opportunity has become available for a strategic and strong leader to join our team in Emerald in the position of Customer Support Manager. This role will have you manage Technical Support, Customer Support and Parts functions for the Emerald branch. You will be responsible for developing and executing the strategic plan to improve after sales customer support for Hitachi, across mining and construction products.
Promoting business growth and development within your department, this role will have you maintaining a positive link between valued customers and the company, meeting and where possible, exceeding customer expectations in line with budget and project timeframes.
This position services Central Queensland with regular travel required to support this region.
About the Role
Lead and manage the Customer Support team to deliver exceptional service, ensuring KPIs and customer satisfaction targets are consistently met.
Drive growth in service and parts sales by monitoring customer activity and coaching the team
Oversee accuracy and timeliness of quotations and invoicing
Conduct regular one-on-one and team meetings
Manage customer complaint resolution process
Manage tender submissions and customer contracts
Provide ongoing training and development to CSRs
About You
Technical background, with experience in Mining & construction machinery – essential
Demonstrated experience managing and mentoring a talented team, whilst building valuable relationships with customers, peers and the community.
Identifying continual service improvement and actively chasing every new or potential sales opportunity
Proven financial acumen with prior exposure to departmental budgets, evaluating labour costs and project expenditure
Proactive awareness and total assurance of Hitachi's number one priority
Availability to travel both locally & regional to support the customer base
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.
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