Customer Support Representative

4 days ago

Emerald QLD, Australia Hitachi Full time

  • Emerald, QLD, Australia, 4720

  • Full Time - Permanent

Hitachi Benefits

  • Competitive earning potential base salary plus bi-annual bonus

  • Fully maintained company vehicle + Personal laptop + work mobile

  • Exclusive staff discounts on Medibank Health Cover and a range of other in-house products and services

  • End to end, OEM level training to ensure you are well equipped to perform your best

  • Real opportunities for personal development within a world class, dynamic company

  • A supportive management team which values your input in finding new and innovative ways of achieving success

  • Be a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work

About the Opportunity

Due to growth of our business, we have an exciting opportunity for a Customer Support Representative - Mining to join our Emerald team supporting mines in the Bowen Basin.

As a key member of the team, your responsibilities will include:

  • Provide holistic OEM customer and technical support for our valued mining customers

  • Manage an existing network of customers and source new customers to grow our business

  • Promoting parts and service sales solutions to achieve company budgeted sales targets

  • Working to a customer call cycle and actively building parts & service quotes tailored to customers' needs

  • Reporting of activity, prospects, sales opportunities and competitor activity

  • Attendance at customer site meetings as required to resolve technical issues

  • Provide fluent customer relationship management, and a positive customer experience

To be successful you will need:

  • Essential requirements: Trade qualification in a mechanic or electrical discipline

  • Technical understanding of earth moving and construction equipment

  • Demonstrated success in a similar role

  • Be self-motivated and be able to build long term relationships

  • Excellent administration, communication and interpersonal skills

  • The ability to travel as required within your region

  • Tertiary Qualification in Mechanical or Electrical discipline would be advantageous

If this sounds like the perfect role for you, then please click APPLY NOW

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