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Service Delivery Officer
2 weeks ago
The key duties of the position include:
We are looking for passionate, client focused individuals to join our Frontline Operations group.
As a Service Delivery Officer, you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.
You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.
You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.
You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You'll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.
We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.
Getting to know the Australian Taxation Office
We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing.
Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life.
We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.
