Client Service Manager

3 days ago

Shailer Park, Queensland, Australia Borro Full time $90,000 - $120,000 per year

Client Service Manager – Full Time | Shailer Park Office

At Borro, we're on the lookout for a motivated and people-focused Client Service Manager to join our growing team in Shailer Park.

You'll play a key role supporting clients through their home loan journey, from the first steps through to settlement. Every day will bring variety as you manage communications, track loan milestones, and keep things moving smoothly behind the scenes. Your ability to juggle priorities, work through deadlines, and build strong relationships with clients and lenders will make you a valued part of the team from day one.

This role is ideal for someone who thrives in a fast-moving environment, loves delivering exceptional service, and wants to grow into broader operational or leadership responsibilities over time. You don't need broking experience – we're more interested in your attitude, initiative, and ability to make things happen.

Key Responsibilities

  • Manage the loan process from submission to settlement
  • Liaise with clients, lenders, and internal teams to keep files progressing on time
  • Send clear and timely updates to clients via email and phone
  • Maintain a pipeline of active files and support clients post-settlement
  • Keep our CRM and client data up to date
  • Ensure service standards are upheld at every stage

Who We're Looking For

  • A confident communicator who builds rapport easily with clients and team members
  • Strong multitasker who can stay organised and focused across multiple files
  • Calm under pressure, solutions-oriented, and driven to keep things on track
  • Excellent attention to detail and proactive follow-up
  • Comfortable using G Suite and CRM systems (Mercury experience is a plus)
  • Background in lending, broking, banking or customer service is welcome, but not required
  • Interest in long-term career growth, with potential to step into operations management

What We Offer

  • Full-time role based in our Shailer Park office
  • Learn from senior brokers with 10+ years of experience
  • Ongoing training and exposure to all areas of mortgage operations
  • Clear career pathway into senior operational or management roles
  • Friendly, high-performance team culture
  • Future work-from-home flexibility after probation
  • A business that values initiative, ownership, and client care

Location: Shailer Park, QLD

Easily accessible with free on-site parking, and close to local shops, cafes and gyms.

If you're someone who takes pride in your work, loves helping people, and wants to build a career in a growing business, we'd love to hear from you.

For questions, email or call BORRO

This position is for direct applicants only. Recruiters, please do not contact us.

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