Service Delivery Team Member

2 days ago

Shailer Park, Queensland, Australia FVS Fire Full time $60,000 - $90,000 per year

Ready to step up in your career?

Do you have experience in the Fire Protection industry—or a similar service and maintenance field—and want to take on a new challenge? Join FVS and step into fire protection: an essential and growing industry where your work truly matters.

At FVS Fire, innovation, technology, and experience are the hallmarks of our approach to protecting life and property. We're committed to delivering excellence in customer service while keeping communities safe.

We are a progressive leader in the routine service and maintenance of fire protection systems and equipment across the education, health, commercial, retail, and industrial sectors. Based in Shailer Park, our team works across both private and public industries, and now we're looking for the right person to join us.

The Opportunity

We're seeking a proactive and detail-driven Fire Protection Service Delivery Team Member to join our dynamic team. In this role, you'll play a vital part in ensuring services run smoothly, technicians are supported, and clients receive the highest level of care.

What You'll Do
  • Coordinate and oversee the delivery of fire protection services to ensure compliance with regulatory and safety standards.
  • Manage the scheduling, dispatch, and follow-up of service technicians to support efficient service delivery.
  • Maintain accurate records, reports, and documentation in line with company and industry requirements.
  • Foster strong, professional relationships with clients, technicians, and third-party stakeholders to ensure exceptional service outcomes.
What We're Looking For
  • Demonstrated experience within a trade, service, or maintenance environment.
  • Highly developed organisational and multitasking abilities, with the capacity to manage competing priorities effectively.
  • Intermediate to advanced computer proficiency, including strong capability in Microsoft Office Suite (Word, Excel) and Outlook.
  • Exceptional accuracy and attention to detail in data entry and documentation.
  • Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
  • Previous experience within the fire protection industry or a related field will be highly regarded.
  • Proactive and safety-conscious approach, complemented by strong analytical and problem-solving skills.
What You'll Gain
  • A full-time Monday to Friday role with stability.
  • Career growth and professional development opportunities.
  • A supportive, collaborative team environment.
  • The chance to make a tangible difference in a company dedicated to protecting lives and property.

Apply Now

If you're ready to take the next step in your career and grow with an industry leader, click Apply and send us your CV today.

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