Client Manager

Client Manager - Entertainment – New Business and Retention

Open on locations. Work from Parramatta in Sydney, Brisbane or Melbourne.

Come and join our specialist Entertainment practice during our exciting time of growth and expansion. Can you bring substantial Entertainment experience utilising binders for public liability, event cancellation and equipment to a key, client-facing role?

The role will be responsible for the A Class client management as well as drive new business to further embed Affinity within the dynamic Entertainment industry in Australia. You will be responsible for leading a growth strategy, handling and building key relationships with clients both external and internal, product development with a focus on binder products and co-ordination of service solutions to A class clients and event organisers in the Entertainment segment. Mentoring and developing an Entertainment focused industry team, you will build on client retention and revenue generation across the Entertainment portfolio. This role will report directly to our Senior Client Manager and Client Director of our Aon Entertainment team.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, team with varied strengths, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will primarily be driving new business take-up through direct and channel partner strategies, internal Aon collaborators, product innovation and digitisation of products, identifying marketing strategies to assist in developing new business for online and direct.

Further responsibilities will include:

• Lead top-level client relationship management and build reputation that leads to new opportunities and strengthens existing client arrangements
• Develop and deliver an annual strategy focused on delivering revenue growth
• Help to mentor the team on products and binder management
• Lead wider Aon partners to ensure contributed solutions are delivered to enhance client experience
• Cultivate and establish relationships with Aon event promoters and direct clients in the festival and event space
• Assist with broking and carrier (insurance partner) marketing to ensure the best outcomes for clients
• Develop retention plans to maintain and grow our A class clients and online opportunities
• Seek improvement in efficiency & processes to optimize resources & profitability
• Develop thought leadership & articulate Aon's proposition to external and internal partners
• Act as a technical referral point for colleagues
• Act as a binder signatory
• Lead and support Business Development activity for both online and direct client opportunities
• Deliver client education programs and conference attendance both online and in person, potentially involving interstate travel

How is this opportunity different

We're a team of authentic and smart individuals focused on providing exceptional value to our Entertainment clients, larger B2B partners, and internal Aon partners. Important and genuine relationships are at the heart of our business success, and we're proud of our positive impact.

Here at Aon, you're always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in Australia and throughout our connected global networks.

Skills and experience that will lead to success

• Commercial understanding of business and the Insurance market
• Experience in property, public liability, cancellation, equipment and other general insurances relevant to the Entertainment sector
• Strong technical knowledge of insurance products required by Entertainment
• Mentoring skills
• Excellent commercial skills including ability to deliver and report on financials
• Strong negotiating, listening and communication skills
• Proven client management, relationship skills and new business development
• Adaptable, focused and self-disciplined, with strong social skills
• Strong analytical and problem-solving ability

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce, Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on 

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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