Client Services Coordinator

At Gen Physio, we provide mobile, community-based care to clients in a wide variety of settings, such as homes, schools, childcare centres, aged care facilities, parks, gyms, and more – ensuring no two days are ever the same We offer a range of services, including Physiotherapy, Speech Pathology, Occupational Therapy, Exercise Physiology, Podiatry, and Dietetics. Our mission is to deliver high-quality, personalized care to our clients, and we're equally dedicated to supporting and empowering our team every step of the way.

We're looking for a proactive, people-focused Client Services Coordinator to join our supportive Client Services team. This role will commence from January 2026.

In this fast-paced, client-centric role, you'll be responsible for coordinating and scheduling appointments for our clinicians, ensuring that clients are matched with the right professional at the right time. Your ability to manage inquiries and provide exceptional service will help create a smooth experience for clients throughout their journey with us—from the first point of contact to ongoing bookings.

Key Responsibilities

• Coordinate and schedule client appointments, ensuring accurate matching to clinician availability, service type, and location.
• Deliver exceptional customer service, ensuring every client receives a professional and timely experience.
• Monitor and manage client tickets, ensuring priorities are correctly assigned and all open tasks are actioned promptly.
• Provide phone support to new and existing clients, assisting with enquiries and booking requests.
• Manage live chat conversations, including real-time appointment bookings and client guidance.
• Assist with handling complaints, feedback, and enquiries in a professional and empathetic manner.
• Support the broader team with administrative tasks as required.

What we're looking for:

• Previous experience working in an administrative or customer service role
• Understanding of NDIS/HCP/Workcover/Chronic Disease Management Plans or willing to learn
• Knowledge of NDIS, NDIS Quality & Safeguards Commission, policies, and procedures would be advantageous
• Display a high degree of computer literacy in MS Office and other software products.
• Able to competently use mobile devices (smart phones, tablets, etc.)
• Be able to write (and type) notes, emails, and other written materials in a way that others can easily understand.

Personal attributes

• Ability to meet tight deadlines and daily task completion targets
• Provide high quality customer service to clients
• Build relationships with service providers and participants formal and informal supports
• Display a high degree of accuracy and detail orientation in administrative tasks
• Speak clearly and fluently in phone and face to face conversations
• Highly effective in time management

Perks & Benefits:   

• Hybrid working model and early finish on a Friday at 2.30pm
• Guided onboarding process to ensure you feel comfortable and supported in your role.
• Birthday leave – enjoy your special day on us
• Discounted access to Allied Health services.

Additional requirements

• Must have reliable home internet.
• Ability to legally work in Australia.

If you're looking for a role where no two days are alike and want to be part of a team dedicated to making a positive impact on clients' lives, we'd love to hear from you

Would you like to know more about whether a role Gen Physio is right for you?  Please feel free to contact Kym from People and Culture via email: to learn more about this opportunity. 

To see more of what our Gen Physio Team gets up to, be sure to check out our social media: Instagram: @gen_physio