Team Leader

6 days ago

Wollongong, New South Wales, Australia Hays | Office Support Full time

Customer Service Team Leader

Your new company

Join a respected organisation that values its members and is committed to delivering exceptional service. You'll be part of a collaborative, positive workplace where innovation and continuous improvement are encouraged.

Your new role

As a Customer Service Team Leader, you'll lead and coach a team of Customer Service Consultants to deliver outstanding service to our members. You'll manage daily workflows, ensure service levels are met, and foster a high-performing, engaged team in a fast-paced environment. This role involves handling escalations, driving process improvements, and supporting compliance and governance requirements.

What you'll need to succeed

  • At least 2 years' experience leading people - could be well suited to store managers or Operations Managers within hospitality looking for a career change.
  • Strong knowledge of call centre systems and Office 365.
  • Experience in a regulated industry such as insurance or financial services - highly advantageous.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to stay calm under pressure and adapt to change.
  • 2 years' experience in service delivery within a call centre or customer service environment - highly advantageous

What you'll get in return

  • A supportive and collaborative team culture.
  • Opportunities for professional development and career growth.
  • Competitive salary and benefits.
  • The chance to make a real impact on member experience.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to or call us now on

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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