Insurance Claims Dispute Officer

3 days ago

Brisbane, Queensland, Australia ClaimsCo Full time

We Don't Just Review Claims...We Fight for What's Fair.

At ClaimsCo, we are a purpose driven claims advocacy firm dedicated to standing up for everyday policyholders. We help individuals navigate complex insurance processes and challenge unfair claim decisions, ensuring that insurers remain accountable and outcomes are consistent with policy terms and industry standards.

We are looking for an experienced Insurance Claims Dispute Officer to join our team. In this role, you'll take ownership of internal dispute resolution for property insurance claims, ensuring every matter is reviewed thoroughly, resolved fairly, and communicated clearly.

What You'll Be Doing
  • Reviewing property insurance claims that have entered the internal dispute resolution (IDR) process.
  • Analysing claim details, policy wordings, and supporting evidence.
  • Drafting well structured dispute responses in line with legislation, policy terms, and best practice.
  • Liaising with claimants, insurers, and internal teams to clarify details and resolve issues.
  • Closing claims efficiently and ensuring all records are accurate and compliant.
  • Identifying trends in disputes to help improve processes and reduce recurrence.
What We're Looking For
  • Previousinsurance claims management experience(property insurance preferable).
  • Strong knowledge of internal dispute resolution processes and relevant industry regulations.
  • Excellent written and verbal communication skills, with the ability to explain complex matters simply.
  • High attention to detail and strong analytical skills.
  • Ability to manage competing deadlines while maintaining accuracy and professionalism.
  • A customer focused mindset with a commitment to fairness and transparency.

What We Offer

  • Be part of a fast growing team that's shaking up the industry
  • Career progression and leadership support (we grow our people)
  • Flexible working (after the training period)
  • Bonuses for hard work
  • Company events twice yearly
  • Do work that genuinely helps people
  • Paid day off on your birthday
  • Fast track your career with a growing organisation

Make an Impact

Apply now to join the ClaimsCo team and help us build a future where policyholders aren't left in the dark. All shortlisted candidates are required to complete testing, so keep an eye out on your emails for next steps.

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