Assessments Manager

Assessments Manager / Skills & Recognition Manager

Location: Sydney / Melbourne / Brisbane

Help shape the future of Australia's technology workforce.

At ACS (Australian Computer Society), we're the trusted authority for professional standards in technology, helping individuals and organisations build the skills and recognition they need to thrive in a digital world.

We're looking for an Assessments Manager / Skills & Recognition Manager to lead the delivery of our skills assessment and professional recognitions programs. This is a unique opportunity to make a real impact on Australia's digital workforce, supporting thousands of professionals as they progress their careers and gain recognition for their expertise.

This is a 12-month fixed-term role with the potential to transition to a permanent position.

What you'll do

• Lead exceptional service delivery across skills assessment and recognition programs, including certifications, digital badges, and migration, ensuring an outstanding customer experience.
• Oversee operational planning and delivery, including budgets, service performance, and continuous improvement across assessment operations.
• Drive innovation and process excellence, optimising people, technology, and systems to deliver high-quality, efficient, and sustainable services.
• Collaborate across teams (Product, Growth, and Quality) to align delivery with ACS strategic goals, industry needs, and emerging technologies.
• Champion professional standards and industry pathways, contributing to ACS's position as the trusted authority for tech professionals in Australia.
• Lead and develop a skilled assessment team, fostering a culture of quality, innovation, and continuous improvement.
• Manage risk and compliance, ensuring delivery meets governance, regulatory, and quality standards.

What you'll bring

• Strong operational or program management experience, ideally in education, certification, professional membership, or workforce capability programs.
• Experience leading customer-focused service delivery or assessment operations.
• Excellent stakeholder management skills and the ability to collaborate cross-functionally.
• A strategic mindset with the ability to balance quality, efficiency, and innovation in a fast-paced work environment.
• Deep understanding of assessment methodologies and quality moderation practices
• Familiarity with skills frameworks (e.g., SFIA), and/or digital credentialing is highly regarded.

Why join ACS

• Play a pivotal role in advancing Australia's digital skills and tech workforce capability.
• Hybrid work environment
• Extra leave benefits – 3 gifted days per year, a recharge day, and 2 floating holidays
• Professional development – Access to SkillsSoft, annual training allowance, and ACS membership
• Inclusive culture – Be part of a collaborative, diverse, and supportive team
• Financial benefits – NFP salary packaging and Employee Assistance Program

About ACS

ACS (Australian Computer Society) is the leading professional association with over 40,000 members representing Australia's technology community, across industry, government and education. Established more than 50 years ago, ACS is a member-led not-for-profit organisation committed to advancing Australia's technology sector. Our mission is to power Australia's technological brilliance, supporting the delivery of government services, enhancing education, and driving innovation and productivity across businesses.

Ready to help power Australia's technological brilliance?

Apply now and set the benchmark for skills assessment and recognition, driving quality standards for Australia's professional tech community.