Head of Credit Operations and Operations

Head of Credit Operations and Operations

This is us:

At Daimler Truck Financial Services (
DTFS)
, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 19 countries and a contract portfolio of around 30 billion euros.

Daimler Truck Financial Services Australia (DTFSAu) is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees.

Your impact and responsibilities:

Daimler Truck Financial Services Australia (DTFSAu) has a rare and exciting opportunity for a motivated, passionate and dedicated leader in the position of Head of Credit Operations and Operations. Based at our Head Office in Mulgrave, and in a critical position within our Executive Committee, you will be responsible for leading the Credit Operations function and take responsibility for credit decisions, credit policies, risk management instruments and collections. This role is responsible for driving the strategic direction and initiatives for the Operations Department which covers settlements, customer support, collections, and remarketing functions. Managing a diverse team of 22, this is a critical senior management role within DTFSAu and focuses on people engagement, customer experience, technology, and process enhancements to deliver strong business results.

Reporting to the Managing Director, your key responsibilities will include:

• Develop and implement comprehensive credit risk policies, covering the entire credit lifecycle—from credit decisioning and arrears management to asset remarketing and portfolio analysis.
• Set and execute credit strategy and operational guidelines in line with local regulations and corporate standards.
• Manage the credit decision process across Retail, Lease, and Wholesale portfolios, leading credit managers and analysts, and collaborating with Sales, Dealers, and Customers
• Ensure achievement of credit origination KPIs, collection targets, and non-performing loan metrics.
• Oversee customer service, settlements, collections, repossessions, and remarketing functions to maximize recovery and customer satisfaction.
• Lead omni-channel customer and retailer finance support, including helpdesk and credit reference services.
• Manage vehicle returns processes to optimize revenue and maintain strong stakeholder relationships.
• Conduct portfolio analysis to monitor credit quality, develop risk management tools, and recommend strategic countermeasures.
• Serve as a key member of the Executive Committee, contributing to the company's strategic vision and purpose.
• Lead, mentor, and develop the Credit and Operations team, aligning goals with global and regional priorities.
• Plan and coordinate projects nationally and internationally, managing cross-functional teams and committees.

What we are looking for:

The successful candidate will have an extensive professional background in Credit and Operations, with a deep knowledge and experience within the financial services and lending sector. You will bring strong leadership and people management skills, with a proven track record of developing teams to achieve their full potential. Experience making strategic, board-level decisions—ideally as part of an Executive Committee—is highly desirable.

We seek a driven and passionate leader who thrives in a unique company culture that values its people and fosters innovation. You will play a key role in shaping the future by driving vision and operational excellence for
All Who Keep The World Moving
.

Why join us?

At Daimler Truck Financial Services, we believe that putting our people first is key to delivering exceptional service to our customers and partners. By creating a supportive and inclusive environment, we empower our employees to thrive. We offer a wide range of benefits, including discounted car leasing, paid parental leave, and various initiatives and events to promote a positive workplace culture. Additionally, we provide an Employee Assistance Program (EAP) and encourage a flexible, forward-thinking approach to work. Our dedication to our employees extends through recognition and reward programs, as well as ongoing opportunities for professional growth and development.

If you're ready to take the next step in your career, #MAKEYOURMOVE and apply now with your CV and cover letter. Applications close Sunday 28th September.

This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position