Billing Officer

There's No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe this every single day. It's why our people are so passionate about what we do and how we do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your Opportunity

We're excited to welcome a new Billing Officer to our Customer & Innovation group This is a 12-month temporary role, offering a great opportunity to gain experience and make an impact in a supportive team environment.

The Customer and Innovation group leads and champions the way Urban Utilities connects with its customers. Our approach is focused on remaining contemporary, by understanding the current and future needs of our

customers and appropriately shaping our services

This position provides a wide range of high quality, customer focused and efficient administrative and support services to assist the effective operations of the Revenue Services Team. The primary purpose of your role will be investigation of meter readings and metering anomalies.

Some of your accountabilities will include:

• Apply, cleanse, and review readings to ensure Urban Utilities complies with legislative and business obligations to minimise revenue loss and deliver a positive customer experience to our customers.
• Develop working knowledge of the Urban Utilities policies and procedures and regulatory codes relevant to Revenue Services processes, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm .
• Use the internal and external communications systems to access specific information in relation to customer accounts and investigations required to resolve customer issues.
• Enter relevant information into the CRM and Hiafinity systems after each interaction with a customer or account to ensure that the organisation has quality data to enable effective customer service.

About You:

We are seeking candidates who are passionate about shaping our future, and ideally have the following qualifications, skills and experiences:

• You have a demonstrated track record of building strong customer relationships and delivers customer-centric solutions.
• Engages with internal stakeholder groups to problem solve and find mutually beneficial outcomes.
• Billing and metering experience is highly desirable.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We'd still encourage you to apply as we we're looking for the right human being for this role - it's about so much more than ticking all the boxes

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you. Speaking of which, here's just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you
• Urban Utilities is an endorsed employer for all women.

Visit our website to learn more about us at

How to apply

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team