Operations Support Officer

7 days ago

Latrobe Valley, Australia Neami National Full time

“Full citizenship for all people living with mental health issues in Australian society”_

**About the role**:

- Full Time - Permanent Position
- Corporate Support Services Level 2 - $60,249 - $65,728 (depending on experience) p.a pro rata + super + salary packaging
- Location: Latrobe Valley, VIC

New and exciting opportunity to be part of one of the first Adult and Older Adult Mental Health Local Service's in Victoria. Neami National has partnered with Uniting and Drummond St to deliver a new Adult and Older Adult Mental Health Local Service in Latrobe. The team will be made up of Clinicians and non-clinical staff providing Social and Emotional Wellbeing Supports, Psychosocial Support, and Peer Support.

Support a multidisciplinary team to deliver a range of services to adults and older adults experiencing emotional distress, crises, mental ill health and/or addiction, and to their families, support people and carers through a “no wrong door” approach. The service will receive referrals from GPs in the area, public mental health services, emergency services, community organisations as well as self-referrals from members of the community.

**Requirements**:

- Provide support to the Line Manager, as directed, in process improvement activities and in the overall effective operation of Neami services
- Assist with the identification and recommendation of process improvements to improve overall efficiencies and cost effectiveness
- In consultation with Team Leaders and Operational Managers, ensure effective tools and mechanisms are in place within CXS to successfully support teams
- Assist with the development of internal status reports and carry out follow up actions, as required
- Undertake regular reviews and identify corrective actions of incident records in line with the Critical Incident Reporting process
- Provide assistance to Line Manager and the Billing team in the resolution of billing errors
- Assist and support Line Manager and operational staff as it relates to activities required in completion of audits

**Organisations Context**:
This ill be a challenging role but offers great opportunities for learning, development and career progression as the organisation rapidly expands over the next 12 months. As a Not-For-Profit you will be working for an organisation that values people from all walks of life with rich and varied skills from all sectors and professional backgrounds.

**How to apply**:
The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:
We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

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