Data Analyst

4 days ago

Brisbane, Queensland, Australia Arkose Labs Full time $80,000 - $120,000 per year

Position Summary

Your primary focus for this position is to analyze the web traffic coming through our customer's endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers. This position is a customer support/escalation role. You will work closely with our Customer Success Managers, Solutions Engineers, Threat Researchers, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries. You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention. In addition, you will be central to driving success for our customer's security initiatives across the Arkose Labs organization through close alignment with Engineering, Threat Research, and Product.

As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe. You'll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.

Must Have

  • 4+ years of Data or Support Analyst experience in a fast-paced environment, preferably in a SaaS company
  • Customer support and escalation experience
  • Strong understand of information security
  • Working knowledge of HTML, JavaScript, and APIs
  • Ability to quickly learn and support new technologies
  • Self-motivated with demonstrated problem-solving skills
  • Python scripting experience
  • Strong attention to detail
  • Team player, willing to learn, research and teach others
  • Excellent written and verbal communication skills
  • Strong work ethic, customer focus and winning attitude
  • Skilled in data visualization tools
  • Understanding of A/B testing.
  • Proficient in the creation of visually and verbally engaging reports and presentations, for departmental heads/management, senior analytics leadership, and key stakeholders

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