Assistant Program Officer – Recruitment and Onboarding

Assistant Program Officer – Recruitment and Onboarding

Location: Based in Haymarket – Hybrid working with office attendance

Employment Type: Ongoing, Full Time Role + Potential Temporary Roles up to 12 months

Clerk Grade: 5/6

Salary range: $99,938 - $110,271 + super

Come and build the future of DCS one entry level role at a time.

We have a current ongoing vacancy and may have future temporary opportunities due to continued growth and changes. If you are passionate about continuous improvement in Talent Acquisition and Employment Programs, then read on

Reporting to the Senior Advisor Programs and Partnerships, you will be familiar with projects and be someone who's organised, empathetic, and ready to make a real difference in the lives of early career professionals.

Working in a supportive and caring team, you'll be providing end to end support for both graduates, trainees and other future pathway programs across the agency.

This role is perfect for someone who enjoys working with people, thrives in a collaborative environment, and wants to contribute to a program that's shaping the future of public service.

About the Role

People and Process Improvement is our focus Some duties include:

• Welcoming new talent: Support onboarding and offboarding processes to ensure graduates and trainees feel informed, included, and supported from day one.
• Creating memorable experiences: Help plan and coordinate events like inductions, workshops, and networking sessions that bring people together and build community.
• Keeping things running smoothly: Use tools like Microsoft Planner to manage tasks and timelines and keep shared inboxes and comms channels humming.
• Being a go-to support: Respond to enquiries from managers and graduates with fast and with empathy, helping them navigate their journey.
• Improving how we work: Contribute to continuous improvement initiatives and help refine processes that make the program even better.
• Sharing insights: Prepare reports and presentations that tell the story of our program's impact and progress.
• Working across systems: Use platforms like MyCareer, learning systems, and SAP to support HR-related activities and data management.

About You

• A genuine interest in supporting people and creating positive experiences.
• Experience with employment programs or HR/Learning and Development programs will be highly regarded.
• Experience or exposure in supporting projects particularly in a continuous improvement environment.
• Experience with Microsoft Planner and Office Suite and program delivery
• Experience with Microsoft SharePoint
• Confidence working across HR systems (SAP experience essential).
• Strong coordination and stakeholder engagement skills.
• A proactive mindset and a love for improving how things are done

What we offer

• You'll be part of a team that values kindness, collaboration, and continuous learning.
• You'll help shape the experience of graduates and trainees – and see the impact of your work every day.
• You'll work in a flexible, supportive environment where your ideas are welcomed and your contributions matter.
• Work for Australia's biggest employer, the NSW Public Sector, with career progression and development opportunities abound.

For any enquiries about the position, feel free to reach out to Sarah Kerr, Senior Advisor Programs & Partnerships, at

Salary Grade 05/06, with the base salary for this role starting at $99938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, October 22nd, 2025 at 10:00 am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process