Assistant Program Officer – Recruitment and Onboarding

Assistant Program Officer – Recruitment and Onboarding

Location: Based in Haymarket – Hybrid working with office attendance
Employment Type: Ongoing, Full Time Role + Potential Temporary Roles up to 12 months
Clerk Grade: 5/6
Salary range: $99,938 - $110,271 + super

 Come and build the future of DCS one entry level role
at a time.

 We have a current ongoing vacancy and may have future
temporary opportunities due to continued growth and changes.  If you are passionate about continuous
improvement in Talent Acquisition and Employment Programs, then read on

Reporting to the Senior Advisor Programs and Partnerships, you
will be familiar with projects and be someone who's organised, empathetic, and
ready to make a real difference in the lives of early career professionals.

 Working in a supportive and caring team, you'll be providing
end to end support for both graduates, trainees and other future pathway
programs across the agency.   

 This role is perfect for someone who enjoys working with
people, thrives in a collaborative environment, and wants to contribute to a
program that's shaping the future of public service.

 About the Role

 People and Process Improvement is our focus Some duties
include:

•  Welcoming
  new talent: Support onboarding and offboarding processes to ensure
  graduates and trainees feel informed, included, and supported from day
  one.
•  Creating
  memorable experiences: Help plan and coordinate events like
  inductions, workshops, and networking sessions that bring people together
  and build community.
•  Keeping
  things running smoothly: Use tools like Microsoft Planner to manage
  tasks and timelines and keep shared inboxes and comms channels humming.
•  Being
  a go-to support: Respond to enquiries from managers and graduates with
  fast and with empathy, helping them navigate their journey.
•  Improving
  how we work: Contribute to continuous improvement initiatives and help
  refine processes that make the program even better.
•  Sharing
  insights: Prepare reports and presentations that tell the story of our
  program's impact and progress.
•  Working
  across systems: Use platforms like MyCareer, learning systems, and SAP
  to support HR-related activities and data management.

 About You

•  A
  genuine interest in supporting people and creating positive experiences.
•  Experience
  with employment programs or HR/Learning and Development programs will be
  highly regarded.
•  Experience
  or exposure in supporting projects particularly in a continuous
  improvement environment.
•  Experience
  with Microsoft Planner and Office Suite and program delivery
•  Experience
  with Microsoft SharePoint
•  Confidence
  working across HR systems (SAP experience essential).
•  Strong
  coordination and stakeholder engagement skills.
•  A
  proactive mindset and a love for improving how things are done

 What we offer

•  You'll
  be part of a team that values kindness, collaboration, and continuous
  learning.
•  You'll
  help shape the experience of graduates and trainees – and see the impact
  of your work every day.
•  You'll
  work in a flexible, supportive environment where your ideas are welcomed
  and your contributions matter.
•  Work
  for Australia's biggest employer, the NSW Public Sector, with career
  progression and development opportunities abound.

For any enquiries about the position, feel free to reach out to Sarah Kerr, Senior Advisor Programs & Partnerships, at 

Salary Grade 05/06, with the base salary for this role starting
at $99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Rodrigo Sandoval via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Wednesday, October 22nd, 2025 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process