Customer Service Consultant

1 week ago

Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time

Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

About the Role:

As a Customer Service Consultant, you will be the voice of our brand working across multiple channels. This position will be based at our head office in Warwick Farm.

You'll spend your day confidently tackling a wide variety of customer enquiries using empathy, understanding and problem-solving. To be successful in this role you need to have previous customer service skills coupled with excellent technical Skills, a positive outlook, a friendly approach, and the ability to remain calm under pressure.

The role will involve the following:

  • Handling inbound telephone calls and on-line service appointment enquiries
  • Creating service appointments for customers in our database
  • Monitor and action all activity in our department's mailbox
  • Managing outbound calls and SMS to customers
  • Liaising with our service and sales teams to assist our customers

The successful candidate will need the following:

  • Exceptional communication skills and telephone manner
  • Proven Customer Service experience
  • Ability to multi-task and have a high attention to detail
  • Ability to communicate with a diverse range of people
  • Ability to maintain a high level of professionalism when speaking with customers
  • Possess a positive attitude
  • High level of organisation skills
  • Ability to work closely in a busy team environment

What we offer:

  • Embrace development and mentoring from your team, fostering personal and professional growth
  • Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
  • Exclusive discounts on vehicles, parts and servicing
  • Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
  • Lifestyle discounts, including Gym memberships and retail discounts
  • Paid parental leave to support you and your family

If you think this role is right for you, please apply today by completing our online application.

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