Warehouse Operations Manager

Our Company
Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management, and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues, and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin, after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About The Role
We are seeking an experienced and strategic Warehouse Operations Manager to join our Supply Chain Management (SCM) team in Warwick Farm, Sydney. Reporting to the Supply Chain Manager, you will be crucial in overseeing and managing the performance of our Daikin Park Warehouses and Third-Party Logistics (3PL) providers, ensuring superior operational efficiency, inventory accuracy, and cost-effectiveness across all warehouse operations nationwide.

Your Key Responsibilities Will Include

• Monitor Daikin Park KPI's and manage operational aspects of warehouses
• Managing all 3PL Service Level Agreements (SLAs), focusing on inventory accuracy, Turnaround Time (TAT/DIFOT), and damages. You will be responsible for managing all communication with 3PL providers, including forecasting volumes and urgent freight requirements.
• Taking ownership of daily variance reconciliation reports (between 3PL and SAP), monitoring transactional reports for anomalies, and ensuring timely and accurate data updates in SAP.
• Checking and managing all 3PL invoices, handling General Ledger (GL) allocation, and verifying monthly finance statements to achieve agreed-upon budget targets and cost-down initiatives.
• Leading the stocktake process (minimum twice yearly) in each warehouse, driving continuous Kaizen activities for efficiency, and ensuring all returns are processed accurately and promptly in SAP and WMS.
• Working closely with Customer Service, Inventory Planning, Distribution, and Sales departments to address delivery issues and service levels, while also liaising with external suppliers, customs agents, and third-party providers.

About You
You are a seasoned Supply Chain professional with extensive experience managing complex warehouse operations, 3PL relationships, and inventory control. You are an analytical thinker with strong financial acumen and a passion for continuous improvement.

To Succeed In This Critical Role, You Will Need

• Minimum of 8 years' experience in supply chain operations, ideally within an environment dealing with fast-turnover and bulky goods.
• High-level proficiency with SAP R3 and practical knowledge of modern Warehouse Management Systems (WMS), with experience using Manhattan Scale being a significant advantage.
• Strong technical skills in data analysis using Microsoft Excel and experience with reporting/Business Intelligence tools such as Qlik Sense / Qlik View.
• Proven ability to analyse and resolve complex operational challenges, demonstrating strong initiative to take ownership of issues and deliver positive, sustainable outcomes.
• Excellent communication and interpersonal skills, including the ability to effectively manage conflict and build rapport with team members, stakeholders, and leadership at all levels.
• Demonstrated success in managing change initiatives and ensuring operational activities are strategically aligned with the broader business vision.

Why join us?

• Collaborative work environment fostering a positive team culture.
• Competitive salary + Superannuation + Performance bonus + Company Car/Fuel Allowances
• Provided with on-the-job training for continuous career growth opportunities
• Discounted Bupa Health Fund
• Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
• Be part of a global number 1 company in HVAC
• Be part of a dynamic team that values innovation, collaboration and personal growth.
• Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.