Compensable Patient Liaison Officer

CRVCID 703808
This is a Recruitment Pool for Permanent, Fixed-Term and Casual positions working full-time and part-time hours with the possibility of extensions and/or permanency. These positions are based at the Royal Perth Hospital.

EMHS is committed to ensuring that our services are delivered by people who are representative of the diverse communities we assist.

We wholly embrace diversity and inclusion and encourage people to work with us from all ages, races, genders, religions, sexual orientations, family responsibilities or other characteristics, including Aboriginal people, people from culturally diverse backgrounds, individuals with a diverse sexuality or gender or bodily diversity, and people with disability.

WA Health is committed to growing the Aboriginal workforce as a part of WA Health's Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply.
Eligibility to Apply:
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Conditions:
WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 31st December 2026.

Position Profile:
The primary role of Compensable Patient Liaison Officer is to liaise with patients, multidisciplinary staff and stakeholders to maximise hospital revenue and process all billable episodes for all patient categories including private, workers' compensation, motor vehicle, overseas and Veteran's Affairs as well as to manage patient billing administration processes for all compensable patient categories. For more information regarding this position, we encourage you to refer to the Job Description Form (JDF) attached.

Area Profile:
The East Metropolitan Health Service (EMHS) comprises an extensive hospital and health service network that aims to maintain and improve the health and wellbeing of more than 670,000 Western Australians in its catchment area.

Our hospital network works together to provide a combination of tertiary, secondary and specialist health care services including emergency and critical care, state trauma, elective and emergency surgery, general medical, mental health, inpatient and outpatient services, aged care, palliative care, rehabilitation and women's, children's and neonates services.

The EMHS consists of Royal Perth Hospital; Armadale Health Service; Bentley Health Service; Kalamunda Hospital; St John of God Midland Public Hospital and a range of community and population health services.

The Royal Perth Hospital (RPH) is Perth's inner city, tertiary adult hospital and part of the Royal Perth Bentley Group. Home to the State Major Adult Trauma Service, RPH offers tertiary-level emergency medicine, mental health, complex and elective surgical care, and specialist medical services. It is also a premier teaching hospital and contributes to innovation and excellence in medical research and patient care.

Employee Benefits:
Our employees enjoy a range of benefits which may include (in line with operational requirements):

• Professional Development Opportunities and Study leave/assistance.
• Flexible working arrangements.
• Flexible leave arrangements.
• Other professional and location based allowances.
• For information on superannuation click here.

Selection Criteria:
Please see the attached Job Description Form (available online at ).

For Further Job Related Information:
We encourage you to contact Kellie De Leo on

If you experience difficulties while applying online, please contact Employee Services on for immediate assistance during business hours.

Application Instructions:
Applicants are requested to apply online ).

It is preferable for your referee to be a current supervisor or manager.

Applicants are advised to write a covering letter outlining their suitability for this position and attach their current resume or curriculum vitae. In addition to this, applicants are requested to provide a separate document (maximum three pages) addressing each of the essential and desirable selection criteria outlined on page four of the Job Description Form (JDF) attached. When responding to each criterion, we encourage you to use real-world examples from your career as this will assist us in assessing your suitability.
These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.
LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.