
Team Lead, Customer Support
20 hours ago
About The Team
The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we're here to ensure they succeed.
Shifts:
Full-Time
About The Role
The Team Lead, Customer Support leads our APAC support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on.
You're Excited About This Opportunity Because You Will…
- Act as a Player-Coach. Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues.
- Support the Team. Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment.
- Coach for Performance. Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed.
- Drive Team Productivity. Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training.
- Collaborate Across Teams. Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience.
We're Excited About You Because…
- You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus
- You know how to inspire, coach, and develop a high-performing remote team
- You care deeply about delivering an outstanding customer experience every time
- You're a clear and confident communicator, both in writing and in person
- You're a strong problem solver who can handle complex and escalated issues with ease
- You're comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
-
Team Lead, Customer Support
23 hours ago
Melbourne, Victoria, Australia DoorDash Australia Full time $80,000 - $120,000 per yearAbout the Team The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we're here to ensure they succeed. Shifts: Full-Time About the Role The...
-
Team Lead, Customer Support
18 hours ago
Melbourne, Victoria, Australia DoorDash Australia Full time $80,000 - $120,000 per yearAbout the TeamThe Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we're here to ensure they succeed.Shifts: Full-TimeAbout the RoleThe Team...
-
Team Lead, Customer Support
19 hours ago
Melbourne, Victoria, Australia DoorDash Australia Full time $90,000 - $120,000 per yearAbout the TeamThe Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we're here to ensure they succeed.Shifts: Full-TimeAbout the RoleThe Team...
-
Customer Support Lead
2 weeks ago
Melbourne, Victoria, Australia Chuffed Full time $100,000 - $120,000 per yearDescription Help Support the World's Biggest Social Justice Movements Role: Customer Support Lead Location: Australia, remote Type: Full-time is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started. In the last...
-
Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia Team Global Express Full time $60,000 - $90,000 per yearFixed -Term Contract - 1 Year | Monday to Friday | Altona North, VIC Join an industry leader transforming logistics across Australia About the Role Team Global Express is seeking a passionate and reliable Customer Service Representative to join our dedicated team in Altona North on 1-year fixed term contract. This is a fantastic opportunity for someone...
-
Sales Manager
1 week ago
Melbourne, Victoria, Australia Lead Group Full time $120,000 - $180,000 per yearAbout the RoleWe are seeking an experienced and drivenMedTech Sales Managerto lead a Victorian sales team (metro/regional). In this role, you will be accountable for driving sales growth, developing business opportunities, and coaching a high-performing team with an innovative Orthopaedics portfolio of products.Key ResponsibilitiesLead, coach, and develop a...
-
People Support Team Lead
2 weeks ago
West Melbourne, Victoria, Australia Australian Red Cross Lifeblood Full time $135,000 - $145,000 per yearJob description:Lead a high-performing People & Culture support team delivering seamless service and impactPermanent position with WFH flexibility$135k - $145k + Superannuation + Salary PackagingDiscover life-giving possibilitiesLifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our...
-
People Support Team Lead
2 weeks ago
West Melbourne, Victoria, Australia Australian Red Cross Lifeblood Full time $120,000 - $150,000 per yearLead a high-performing People & Culture support team delivering seamless service and impactPermanent position with WFH flexibility$135k - $145k + Superannuation + Salary PackagingDiscover life-giving possibilities Lifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our purpose is...
-
Electrician - Solar + Battery
3 days ago
Melbourne, Victoria, Australia Lead Group Full time $100,000 - $120,000 per yearAre you an experienced Solar & Battery Electrician looking for a role where your skills are genuinely valued and you can take ownership of projects from start to finish? We're working with several leading solar and renewable-energy companies across Melbourne who are expanding their installation teams. With multiple positions available, these roles suit...
-
Team Manager, Customer Support
22 hours ago
Melbourne, Victoria, Australia kdrvictori Full time $90,000 - $120,000 per yearRole PurposeYarra Trams requires the services of an experienced Customer Support Team Manager to maximise Passenger satisfaction, crowd management, safety and increase customer awareness and education of the ticketing system.This is a great opportunity for a dynamic Team Manager to manage the Customer Service Teams to ensure the provision of crowd...