Client Service Manager

We are looking for an additional highly skilled Client Service Manager with exceptional customer service skills and advanced admin and IT skills to join our team and provide support to a team of accountants and contribute toward providing optimal client service.

Our firm leads the way in technology, innovation and service. We have an open, collaborative and fun culture, where team members exceed at their strengths, love coming to work and contribute to the success of every one of our clients.  

Our values of accountability, passion, integrity, respect and commitment are adopted by all on our team; including our wonderful Receptionist, Client Service Managers, Accountants, Partners and Directors. We seek to encourage and inspire our clients to achieve success.

If your values align with ours, we would love to speak with you

Your key responsibilities in this role will include but not limited to:

• Responsible for workflow management, overseeing planned work and WIP control. Assist in meeting firm benchmarks and job turn-around times.

• Help account managers with client work – budgets and scheduling client work to match team capacity and meet deadlines.

• Provide high level admin and secretarial support to a team of accountants and carry out duties such as compiling and disseminating work, managing workflow, client liaison, preparation of fees, liaison with the ATO, ASIC.

• Provide PA support to allocated senior staff including diary management, meeting preparation, travel, correspondence, document preparation and more.

• Point of contact for all clients assigned to your team providing exceptional customer service, product and service support and general administration requirements.

To be successful in this role you will need to possess the following:

• Self-motivated and hardworking, be able to work autonomously and roll up your sleeves when necessary. You will be pro-active and have an ability to learn new tasks quickly and with ease.

• Organisational skills - take a systematic approach to managing multiple tasks and projects concurrently and can meet deadlines.

• Team player – work with management and other staff towards common goals and have a strong work ethic.

• Quality focused – following procedures to ensure efficiencies are achieved.

• Willingness to learn - understand our systems, why we use them and work as part of the team to improve processes. 

Your background will need to demonstrate:

• Solid client services or PA/Administration support background, ideally in medium to large accountancy business

• Communication/interpersonal skills – ability to build rapport and professional relationships with staff and clients

• Problem solving skills – high level of skills to be able to resolve issues and problems in a timely manner and can think outside the square

• Attention to detail – high level of detail and quality are crucial to this role. You need to be able to produce 100% accuracy in documentation and processes.

• Strong computer literacy – IT savvy, with strong skills required in Microsoft office suite, a typing speed of 50+ wpm is a must and experience in accounting firm software is a clear advantage

• Experience working with ASIC, ATO, debtor management or bookkeeping is highly desirable.

This role is perfect for the highly skilled administrator who loves variety, is a master at multi-tasking, prioritising, and completing tasks and enjoys plenty of interaction with team members and clients.

The role is full-time. Hours are 8am to 5pm Monday to Thursday and 8am – 4.30pm Friday and an RDO program. The pay rate initially will be competitive based on experience and skills that you bring to the role. This position will commence immediately based on the successful candidate's earliest availability.

We have built a fantastic team culture with a group of dedicated and innovative staff. Working in a compassionate and personalised atmosphere, in lovely offices in a great location, you will benefit from staff recognition, training and support, social activities, RDO's, birthday leave, Perkbox + more. We're located close to boardwalks, parks, cafes, and local public transport and parking.

Interested? Apply in writing via Seek, with your resume, AND a cover letter to address key responsibilities listed above, demonstrating your experience, training/education, or interest in each area.