ICT Support Team Leader

18 hours ago

Wagga Wagga New South Wales Australia Hutcheon & Pearce Full time $80,000 - $120,000 per year

Hutcheon and Pearce

ICT Support Team Leader

Full-Time | Mon – Fri

Wagga Wagga, NSW

Is this your next career move?

Are you ready to lead a dedicated ICT support team and make a real impact across 21 locations?

As our ICT Support Team Leader, you'll lead from the front, guiding your team of 3 to operational success. You'll combine hands-on technical expertise with strong leadership skills to deliver reliable, high-quality IT support and drive continuous improvement.

You'll manage our cloud environment and ICT infrastructure across 21 sites, ensuring systems are secure, up to date, and fully operational while mentoring your team and collaborating on major projects.

What You'll Be Doing

  • Leading and coordinating the ICT Support Team, managing priorities and workloads
  • Acting as the primary escalation point and providing Level 2 technical support
  • Monitoring ticket queues, KPIs, and SLAs to maintain service excellence
  • Supporting rollout of new hardware, software, and operating systems
  • Managing IT infrastructure, networks, security systems, and backups
  • Driving continuous improvement and implementing ITIL-aligned processes
  • Liaising with vendors and internal stakeholders for procurement and solutions
  • Overseeing disaster recovery planning and compliance standards
  • Maintaining accurate documentation, SOPs, and knowledge base articles

What You'll Bring

  • Cert IV or higher in Information Technology (or related field)
  • 3 – 5 years' experience in a similar role or MSP environment
  • Strong technical background in Microsoft environments, Azure, and Power Platform
  • Proven leadership and mentoring skills
  • Excellent communication and stakeholder management abilities
  • Experience with ITIL processes and service desk operations
  • A proactive, solutions-focused mindset and strong troubleshooting skills
  • Current driver's license and willingness to travel to remote site.

What We'll Bring

  • Industry-competitive remuneration
  • Staff discounts on John Deere parts, products, toys, and merchandise
  • Access to Learning and Development programs
  • Staff gifts for Christmas & at our annual All Employee Meeting – and more

About Us

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the construction / forestry / agricultural / lifestyle industries. As a leading provider of John Deere equipment, we're committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.

Our team embodies four core values – Community, Innovation, Integrity, and Teamwork. These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.

Hutcheon & Pearce has always been a proud family business.

Ready to Apply?

Email:

Call Tyler on

Click the 'Quick Apply' button

  • ICT Support Technician

    1 week ago

    Wagga Wagga, New South Wales , Australia Hutcheon & Pearce Full time $60,000 - $90,000 per year

    Hutcheon and PearceICT Support TechnicianFull-Time | Mon – Fri Wagga Wagga, NSWIs this your next career adventure? Are you ready to take your IT skills to the next level in a role that's hands-on, dynamic, and genuinely impactful? As an ICT Support Technician, you'll be the friendly face (and remote wizard) behind the scenes, keeping systems running...

  • Information & Communication Technology (Ict) Support Officer

    5 days ago

    Wagga Wagga, Australia City of Wagga Wagga Full time

    **Closing date**: 23/03/2025 11:59 PM AUS Eastern Standard Time **Location**: Civic Centre - 243 Baylis Street, Wagga Wagga NSW 2650 - Wiradjuri Country **Department**: Chief Operating Office - Information Technology **Employment type**: Permanent Full-time Wagga Wagga City Council has an exciting opportunity for a suitably qualified and experienced...

  • Team Leader

    5 days ago

    Wagga Wagga, Australia CareSouth Full time $60,000 - $90,000 per year

    In conjunction with the clinician and team; develop, monitor and review client specific behaviour intervention and support protocols and plans.Ensure that there are no barriers to accessing services and make sure clients are supported in order to achieve the desired outcome/goals.Receive and action referrals for clients to be placed in the program in...

  • Team Leader

    2 weeks ago

    Wagga Wagga, Australia CareSouth Full time $100,000 - $120,000 per year

    Employment Type: Fixed Term (12 months), Full-timeLocation: Wagga WaggaAbove Award Rate + 12% Super + Salary Sacrifice up to $15,900 a yearExclusive gym memberships & other savings via our rewards programEmployee Assistance Program for you and family + tailored clinical supportWho Are We? CareSouth is a passionate, community-driven organisation dedicated to...

  • People & Culture Team Leader

    7 days ago

    Wagga Wagga, Australia CareSouth Full time $80,000 - $120,000 per year

    People & Culture Team Leader, Western RegionsAn abundance of opportunity and growthA true purpose led organisation, engrained in the communities it supportsPeople and culture at the core of its strategic objectivesLeadership position based in Wagga WaggaPrelude; If you're an experienced people and culture leader and after reading this you feel alignment to...

  • Customer Support Team Leader

    23 hours ago

    Newington, New South Wales , Australia Forward Ability Support Full time $60,000 - $90,000 per year

    About UsForward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are...

  • Team Leader Asset Maintenance

    2 weeks ago

    Wagga Wagga, New South Wales, Australia Wagga Wagga City Council Full time $33,433 - $41,119 per year

    Take the next step inyou career with the exciting opportunity to join the management team atCouncil's Livestock Marketing Centre (LMC).As the Team Leader AssetMaintenance (LMC), you will work collaboratively within the LMC management teamto lead, supervise and work alongside a team of five (5) staff in theoperational areas of Maintenance, and Welding...

  • Director of ICT

    6 days ago

    Wyong, New South Wales, , Australia Wyong Christian Community School Full time $120,000 - $180,000 per year

    Full Time PermanentAbout UsWyong Christian Community School (WCCS) is a thriving Christian school located on 28 acres of beautiful, semi-rural land. For over 32 years, we have been committed to providing quality Christian education, nurturing our students' God-given potential, and building strong community relationships.About the RoleThe Director of ICT...

  • Health & Fitness Team Leader

    1 week ago

    Wagga Wagga, Australia City of Wagga Wagga Full time

    **Closing date**: 24/11/2024 11:59 PM AUS Eastern Standard Time**Location**: Oasis Aquatic Centre - 50 Morgan Street, Wagga Wagga NSW 2650 - Wiradjuri Country**Department**: Economy, Business & Workplace - City Growth and Regional Assets**Employment type**: Permanent Full-timeIt is a very exciting time to join an expanding team with new positions available....

  • Tennis Facility Team Leader

    1 week ago

    Wagga Wagga, Australia City of Wagga Wagga Full time

    **Closing date**: 1/12/2024 11:59 PM AUS Eastern Standard Time**Location**: Oasis Aquatic Centre - 50 Morgan Street, Wagga Wagga NSW 2650 - Wiradjuri Country**Department**: Economy, Business & Workplace - City Growth and Regional Assets**Employment type**: Permanent Full-timeIt is a very exciting time to join an expanding team with new positions available....