Operations Quality Assurance Coordinator

About Us:
We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you'll discover something new, every day.

As an organisation, you'll also discover a culture that will challenge your expectations. We're value driven, but also a $60m community based, purpose driven organisation that is innovative, modern and leads in our sector. With a focus on constant improvement, we're providing an essential service, managing iconic locations, and always doing the right thing.

The Role:
The Operations Quality Assurance Coordinator plays a key role in driving consistency and excellence across Operations. This role ensures processes are clearly documented, understood, and followed, supporting compliance with QA and HSW standards while fostering a culture of continuous improvement.

Key responsibilities:

• • Develop and maintain QA frameworks, standards, and procedures
• Conduct audits and reviews to monitor compliance and improvements
• Partner with leaders to embed QA standards across the team
• Deliver monthly QA reporting to Operations leaders
• Maintain and update SOPs and operational document registers
• Support training and upskilling initiatives with the Technical Trainer
• Engage in risk management, safety, and compliance activities
• Promote continuous improvement and efficient resource use

Your Profile:
We are looking for a detail-oriented and proactive professional who can embed quality into operational practices. You will use your communication and organisational skills to build trust with stakeholders and drive compliance and improvement.  In addition to this, you will bring:

• • Proficiency in document creation, editing, and presentation tools
• Excellent verbal and written communication skills
• Strong facilitation skills with the ability to engage staff
• Organisational and time management skills under pressure
• Ability to build productive stakeholder relationships
• Experience supporting compliance and QA initiatives
• High-level customer service in a people-focused environment
• Desirable: L&D experience or knowledge of relevant legislation

What's on Offer:
We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits:

• • Access to Leadership and Development Programs to foster professional growth and advancement.
• Employee Health, Wellbeing and Assistance Programs including complimentary onsite physio services.
• Flexible working arrangements.
• Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.
• The opportunity to purchase additional annual leave.
• Discounts available at our employee café and onsite florists.

Don't meet every requirement? We still encourage you to apply – your unique strengths might be just what we need.
We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.

If you have any access requirements which restrict you from fully participating in our recruitment process, please contact so that we can discuss necessary adjustments.

We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible.

For more information on Southern Metropolitan Cemeteries Trust, please visit our website:

SMCT is an equal opportunity employer and a Diversity Council Australia Member.