Hotel Duty Manager
3 hours ago
Voco Hotel Surfers Paradise is on the lookout for its next guest service focused Duty Manager (DM).
Are you an experienced hotel DM looking for a new challenge, or a senior Guest Service Agent ready to take the next career step?
At voco, Surfers Paradise, hospitality is a career. We believe in the art of hosting, where every detail matters.
Job Summary: As Duty Manager, you will play a key role in ensuring our guests have a seamless stay. You will assist in managing the front office area and attend to guest requests. You will have sound computer skills, like a challenge and thrive on problem solving.
This isn't just a job; it's an opportunity to shape something special from the ground up.
Responsibilities:
- Be a brand ambassador for voco, Surfers Paradise
- Ensure compliance with safety and regulatory standards are maintained
- Oversee reception and at times night audit, and maintain accurate hotel accounts and reports
- Liaise with all hotel departments to solve challenges and strive for guest satisfaction.
Skills & Experience:
- Minimum 1 year of experience in a similar role within hospitality.
- Proficiency in hotel property management systems (Opera would be an advantage)
- Strong attention to detail
- Exceptional communication skills, both written and verbal
- QLD RSA/RSG certificates (or ability to obtain)
- Full Australian work rights
This role offers not just a job but a chance to grow with a globally respected hotel brand.
Come and join a passionate team of hospitality professionals dedicated to delivering exceptional guest experiences.
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